Denied returns and shady currency conversion. Bought a pair of Trickers and returned them because of too large in size. Had only used them indoors. They then, without any notice returned them back to me stating that they could not accept the return due to dirty soles(!)(which was utter bullshit). This caused me to have to pay double the import taxes. The whole deal cost me $1000 for a pair of $400 shoes that I can't use. Several years later I make another order which to Norway should be VAT free. They state the order is VAT free, but the prices are identical to VAT inclusive SEK, GBP, USD and EUR prices when in reality the NOK prices should have an 20% discount. I spoke to customer service which confirmed that they use their own currency conversion, basically ripping off customers like Forex and the Big Banks. Stay away.