Overview Reviews About Erasmusu Logo Erasmusu Reviews 855 • Great 4 stars: Great 4.2 In the Travel Agency category Reviews 855 Excellent 69% Great 12% Average 1% Poor 2% Bad 16% Filter by: All reviews service team room student accommodation experience landlord staff apartment refund ... Search reviews Danielle 3 reviews 1 star: Bad Jan 9, 2021 Positive reviews are as fake as they are! They scam people! Even ex-employees admit that this is a scam business (reviews found on Glassdoor): "they scam people... Since I stopped working for them I got so many messages of people that are super angry with me! the reservation got canceled and they never received any money... Also; they ask people to put positive reviews so never believe the 5/5 comments; these are comments from themself ;) (...) Stop teaching people to lie and cheat. Make a system that motivates workers and don't have to double cross people." "The company only use free tools and tell you "doesn't matter about legal rules"." "(...) they have to see a little bit of a cheater inside of you, then you will be inside" (concerning their interview process for new employees) "The whole business model is kind of dubios (...)" Besides my own bad experience with them and all the other negative reviews I've seen, this really confirms that this "business" is built solely around scamming students out of their money... positive reviews are mostly fake and critical reviews are mostly removed, which explains their high score on Trustpilot which is as shady as Erasmusu and helps fraud businesses flourish Reply from Erasmusu Jan 19, 2021 Good morning Danielle, Thank you very much for your feedback. Unfortunately, we would like to point that Ms. Danielle words are a bit far from the reality. Ms. Danielle booked a property in Brussels with our help and her option was confirmed by one of our verified landlords. After that, Ms. Danielle started to send emails massively in order to cancel her booking, allegedly because both, Ms. Danielle and the landlord had found huge discrepancies at the moment of formalizing their contract, since both of them were reluctant to carry on with the procedure, and somehow suspicious from our platform. At that moment and due to the considerable insistency from both parts , Erasmusu decided to cancel her booking and refund her the payment. Later, we received evidence from messages in which Ms. Danielle and the landlord had organized the cancellation of this booking deliberately, in order to skip the payment of the service fee and using the platform fraudulently. After having used our services and gotten their contact data and arrange her arrival in Brussels, they decided that the fee was simply “expensive” and that the best idea was not to pay for a service they had already received. From this moment and if this were not enough, Ms. Danielle posts the same defamatory review synchronously every few days, in this and other platforms since August 2019. For all these reasons, Erasmusu has classified this case as solved, bearing in mind that nothing else can be done to help Ms. Danielle, at least from our side. Thank you very much for your understanding. Best regards, The Erasmusu team Advertisement Erika Price 2 reviews IE 1 star: Bad Updated 4 hours ago Horrible experience - they replied faster to my review than to my direct messages I paid €450 to request a booking for an apartment for my erasmus. The owner was taking far too long to respond to me so I wished to cancel my request. However, this is when I discovered that there is no easy way to cancel. You cannot cancel autonomously and must REQUEST to cancel a booking request. (Booking request being the imperative term because it had never been officially accepted by the landlord). So 2 days after requesting a booking, I requested to cancel it and asked for a full refund. The person on the helpline informed me (an hour later) that this was not possible as the landlord replied to me and asked me did I want to change to a different accommodation. This was a very vague answer. I informed him that I did not want a different accommodation, I simply wanted to cancel my booking request and get my refund. This person did not reply for hours after this. This was strange seeing as the prebooking chatline replies instantly. He then replied: 'The landlord could accept your request but you decided to cancel the accommodation. I am sorry but we cannot cancel the reservation free of charge.' And again offered me to book different accommodation with the money I paid. Immediately I looked into their terms and conditions to confirm my suspicions about cancelling REQUESTS TO BOOK. Wherein they stated that a refund will be issued if the owner rejects the booking or if there is no confirmation after 48 hours. Although this person told me that my booking request has been cancelled, I can clearly see that it has not been. I still have the apartment coming up as 'booked'. It has been over 48 hours. I want it cancelled and a full refund as per their own terms and conditions. However, the company does not want to refund me any money. This is very unsettling for a number of reasons. First of all, the person has sent me differing reasons as to why I cannot receive a refund (land lord has replied to me vs. Landlord could have accepted my booking request). Neither of these are supported by their own terms and conditions. Secondly, the person on the helpline did not inform me of how I COULD obtain a refund - they simply want to deny it (with differing justifications). One would hope that a trustful company will inform you of the consequences of your actions (eg cancelling a booking request) regarding money paid. If it were the case that I could only receive a refund if the landlord rejected my booking request (as the person on the helpline seemed to believe) then they could have informed me that through cancelling my request I would not be entitled to a refund, and asked me would I rather wait it out to see if the landlord would reject my request. They did not do so but luckily this is not the case and I am still entitled to a refund. Thirdly, the fact they have not yet cancelled my booking request despite my asking does not sit right with me. I am currently waiting on a response - whether they agree to refund me or not is yet to be seen. However, I will no doubt be taking legal action against them if they refuse a refund. This has been an absolutely horrible experience and is still weighing on me. It has taken far too long to simply cancel a booking request and get refunded. Edit - response: Firstly, it was a booking REQUEST - as per an email I received which stated that the owner will either accept or decline within 48 hours. Additionally, it is presupposed by your terms and conditions that these are requests as they state that the booking may be accepted or rejected. The main point is that I had the option to cancel the booking according to their terms IF it was not accepted in 48 hrs. Secondly, I asked the owner to decline if he was not interested in renting out the entire room but I stated that I was willing to pay extra for it - not presupposing that I would cancel the booking if it were accepted but rather agreeing to pay additional money through bank transfer or whatever means. He took 2 days to reply; I offered a lower price; I then could not wait for a response so I cancelled the booking request after the necessary 48 hour period. Pedantics. You fail to note how the owner ignored my questions about the existence of the advertised en-suite. I could not get an answer from him and so I cancelled. Thirdly, the 'threatening' messages I have sent are not threatening but rather they are irritated. I have outlined the terms and conditions of your website by which you are bound to follow. Any other activities that occur are merely pedantic unless stated within these terms and conditions to have an effect. I simply let you know, through multiple messages, that I believe I am entitled to a refund. That I am informing my institution of my situation. And lastly, as I have said here, that I am willing to take legal action. (And please quote me accurately in the future and stop trying to distort the situation.)