This is an odd but highly stressful situation where my landlord could not kick out his previous tenant before my arrival. He failed to inform me knowing that he still had time to inform me the situation before my arrival. He did not pick up his phone nor texts promptly. However, he did offer me to stay in his flat. I stayed in his flat for 2 weeks, hoping that I would be able to move-into the the accommodation I have booked. The issue was not resolved and it is not likely that the landlord will give me a refund, especially not after he told me that he'd need me to pay for the whole month. Erasmusu did not offer help as a moderator, the matter was not taken care of immediately. Not only did I lose the agency fee that did not serve the purpose, but also 790 euro of rent for a tiny room that I stayed for two weeks (but not the accommodation I booked for itself). I will not be using this platform to book for accommodation in the future and I will not recommend this platform either.