I originally booked an accomodation. I paid one month rent + the erasmusu commision (129euros). I received a mail saying the accomodation was no longer available the following day. They suggested another option in a different building. Since it was clearly no my fault, I asked them to cancel my reservation and to return the whole amount I paid. It didn't seem to matter I clearly stated I wanted to cancel the booking via mail and whatsapp and that I was not interested in the other choices. They kept offering me other rooms and did not mention a word about my cancellation request. I contacted them via whatsapp to which they told me they were busy and they had to see other student's requests. They read my messages but didn't bother to reply. I had a friend call them for 2 days but they never reply the calls either. I was afraid of loosing my money and being desperate to find an accomodation, I ended up accepting the other option. As soon as I sent a mail I would take the other room, they replied instantly and sent me the confirmation. Talking with a friend, she told me they did the same with her and she had no choice but to accept the other room too. I believed they are good only as a connection with the landlords but they have a terrible customer service. Use the platform to see the details of the room but I totally reccomend you to book an accomodation through other websites.