I have booked and paid for a flat in Salamanca on 17/05/2021. Since then, you have neither sent me a booking confirmation nor any information about the flat. You have also not responded to several emails from me. The staff member responsible for me, named Alessio, no longer answers my questions. I don't understand this attitude, first you confirm my booking, then you debit the money and then I hear nothing about my booking. I contacted the owner of the house and he did not find my name under the booking or it was not booked under my name. But why did I have to pay 489 euros when you didn't even book me the flat. Is this something of a rip-off from you?