(The following review I wrote it on Trustpilot which was deleted by the erasmusu team. Please do read carefully.) Apparent illegal actions I booked a nice room in a house in Varna. It was exactly what we needed for my brother who was moving there to study. Everything was ok until the landlord picked him up from the airport and told him "You know what they have made a mistake on the site and have used a different address close to your university but the house is actually more than 30 km from the university.". Hence, my brother never moved in that house. First of all, I searched I didn't even find any buses to the university. First of all, here we have a very well prepared scam. The flat was booked by my brother and I did not have a look at it before hand. On the date my brother booked the room there was this title "House for rent in General Kantardjievo village, around 10km. from the sea resort Albena.". Now that I visited the web site there is this title "House for rent in General Kantardjievo village, around 10km. from the sea resort Albena and 34 km. from the center of Varna.". Of course, the company will try to justify themselves by saying that the title was the same. However, my payment receipt proves me right. Me and my brother have never been in Varna before so we have no idea where the resort Albena is. And I guess no new student that has never been in the country has any idea. So we relied on the address which was the following Address: ул. „Михаил Колони“ 1, 9000 Варна Център, Варна, България as well as the map that showed the house really close to the university. Of course they did not bother to change the address, why would they. According to the law, this is false information which is considered a feud when money is involved. But the story does not end here. It has been a week that I am trying to contact the company and they keep ignoring me. So obviously, this is not a case of a exhaustively busy company providing bad services to one of the costumers, which is understandable and happens. This is clearly a case of a company that provides false information in order to scam a buyer, receives the money and when the buyer gets back to the company to demand their money back they disappear. About 5 minutes ago, just by chance the help centre replied (probably because I was not logged in my brother's account). I wrote that they keep ignoring me and that I need to cancel a booking. So what happened? Some Rubben send me an e-mail of some Alessandra (the one who was responsible for our booking and her e-mail is no where in our e-mails) and he said I would have to contact her. Not to my surprise, I did not even manage to copy paste the e-mail since once he sent it after 20 to 30 seconds all the messages in the help centre were deleted as if it was magic. So this is a complete feud I lost 239 euros from no where. No there are two possibilities. 1. either the company will reply to this with justifications of a person who is trained to scam or 2. they will delete this review claiming it as an offensive content with abusive language (as they have done already with other reviews). Thank you in advance Erasmusu, Miss P (their response to my review was as follows) Good afternoon, We kindly remind you that erasmusu has the right to report every review which attempts against the terms and conditions of this platform and our name as a company, especially with strongly defamatory statements as found in this review. We are sorry to read your words, but we would like to clarify some points: The address in the ad has not been changed and the title shows clearly the distance to an important spot in the city. Of course it is understandable that the student is not familiar with the city, but there are tools to help himself with that and virtual maps, alongside with our private message chat in which the accommodation provider can be contacted prior to the booking to have all the important information. The system has received a big amount of emails from you and that is why these have been blocked or categorized as spam. However, my colleagues in charge will contact you to help in this matter. Thank you very much for your understanding. Best regards, The erasmusu team (First of all, I have to make it clear. I waited a good of three days to get a response from the first e-mail I sent. So there is no chance that all of my e-mails showed up in the spam folder simply because I patiently waited before bombarding them with e-mails. Why the rest of the excuses do not make sense is clear in the discussion below. When I read their response I clearly died laughing because I expected that they would present some silly argument to contradict the actual truth. I so much expected that they would try to blame me for their unprofessional actions. So after they deleted my review and responded that Alessandra who is supposed to be responsible for my booking e-mailed me.) Good morning, This is Alessandra from Eramsusu.com I'mmin charge of your booking. It seems you are not happy because of the address of the accommodation, please check in the ad the location and the address. Dear Peter, Could you kindly confirm the correct address is: ул. „Михаил Колони“ 1, 9000 Варна Център, Варна, България Best, (my response to this was once again a whole text basically telling them that their arguments do not make any sense at all.) Dear Alessandra, Thank you for your e-mail, finally. It is never too late, they say. I kindly ask you to check where you have pinned the address on Google maps which is also under the property's advertisement. Also as you very well state in the title of the advertisement, the house is located in General Kantardjievo whose postcode is 9150 (I just searched for it). Interestingly it is not 9000 as you state in the address details? So, you apparently know the house is in General Kantardjievo but you ask the landlord to verify an address with a different postcode? Could you please explain how can this make sense? At this point I should kindly inform you that it is my legal right to get the reimbursement since I invested in a property with false details provided to me. Furthermore, the company has been extremely unprofessional so far. I have to inform you that a series of events such as avoidance of communication with the costumer, not providing direct helpline contact details after you get money for your services can be considered a feud attempt which therefore implies that the sum of the company's actions in this case can be judged as illegal. On the top of that, I find it purely unethical to do everything possible to justify your company's mistakes in order to avoid a costumer's reimbursement rather than check carefully the information you provide to them. To recapitulate, your are exempted of any charge when the resulted incident is provoked by the buyer. When the details you provide about the product you sell do not correspond to the actual product you are obliged to pay back the amount of money you receive. False information in this case is particularly apparent and I have additional proof from the documents I have collected so far. Hence, I once again ask to get paid back the amount of 239 euros I paid for false services. Kind regards, M P (so apparently they try to cover their illegal actions trying to put the blame on me)