This company is just a big fraud! They keep deleting my review from Trustpilot, as they do with all negative reviews. And then I get shitty answers like this one : Erasmusu's reason for reporting Good morning Danielle, We have been checking your case and indeed your booking has been confirmed and indeed every step of the confirmation of the booking has been informed to you. (Yes indeed, until the booking was confirmed and till they got my money they were very responsive, once they had it and problems occurred not so much though anymore) The bookings trough Erasmusu are safe as we keep your payment until you confirm your arrival or sign the contract and the profiles have been verified by us. (They are not safe and the verification is just a lie, which they even tell you themselves in their terms and conditions were it clearly states: The Company assumes no responsibility whatsoever regarding the verification of the identities of the Accommodation Provider. So straight up lie.) Also, the 2 months deposit was written in the advertisement, as it's up to the landlord to ask for it and we provide this information before the booking has been done. (True, and paying a deposit is pretty common when renting a place BUT not when the owner demands you to pay this before signing the contract or even having seen the place. That is just a clear sign of a Scam) Everything was alright with your booking and the accommodation was there waiting for your check-in so we didn't really understand why you didn't want to start your stay. (Absolutely not! The owner pressured me to pay him 1200 euros upfront without having signed a contract, that is not normal at all. So no the accommodation wasn't there waiting for me, I doubt this place even exists) The owner is verified and we have been working with him for a long time. All owners ask for a deposit because the payment of Erasmusu is sent after the arrival of the student. The owner has the right to request it and Erasmusu has reassured you when you asked for advice.(again just straight up lies. First because as I said before their Terms of Use say the opposite. Second the owner didn't even trust you either and told me it was his first time working with their platform. Third, if he is such a long time and trustworthy client of theirs, how come they removed his advert from their website till this day? Fourth, no advice was given to me, they didn't even reply to my mails anymore once they had my money and once I got an answer it was not a helpful advice but just blaming and shaming me and accusing me of scheming with the owner somehow...) According to the Terms of Use that you have read and accepted before booking, it is stated that: once confirmed, the booking is not refundable unless the owner accepts the cancellation. (Which he did and even showed me, but you still refused to repay me) In the last case, Eramsusu can proceed with the refund of the rent of the first month, but the Service Fee is not refundable. However, Eramsusu understood that you had great doubts about the functioning of the page and you probably found another accommodation that you referred to. For this reason, and since the only intention of Eramsusu is to help, Eramsusu proceeded with a full refund for you, even if the system would not allow it. (I am forever grateful that you allowed me to get my OWN money back for a service that I did not receive, what heroes you are indeed) After receiving this courtesy from Eramsusu, we regret to read these words, in fact, we helped you in every single step. (NO YOU DID NOT! and I doubt you ever do)