Atrocious and dangerous. ERG confirmed a call out for a failed boiler in a house with 5 children including a toddler. Engineer to arrive by 5pm latest on Thursday Never arrived and no call to explain. Next day ERG promised an engineer by 8pm if I paid more. They called at 330pm to say no one could come before Monday. I explained that the house had no heating, in winter. They suggested I call another company. Terrible, terrible, terrible.
4 years ago
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