Best to avoid. Took money for work they couldn't fulfill due to lateness and policies. Booked an engineer to come out to fix a gas pipe, I took a day off work for the engineer. They were over 6 hours late so I waited in over 10 hours for them to actually arrive, I was told engineers can't come after 5 but he came at half 6 (no need for me to take a days unpaid work). When the engineer arrived they warned me they likely wouldn't be able to complete the job as they can only work until a certain time, they worked for 30 minutes and said they'd come back so to call the booking team the following day for more details. The next morning I was charged a full hours work (£170) as that's the minimum hours they charge, even though the engineer was running so late he couldn't work a full hour. It took 2 more days of calling the booking team to get any further information at which point they quoted me another 2-4 hours work and £80 for parts which would of cost less than £10 to obtain. Before this quote I made a formal complaint about all the problems of lateness, lack of communication and charging for work that they couldn't fulfill. The emailed reply days later was really awful, answered one problem and was formatted REALLY badly as if a child had written it. To top it off I got another large company in to have a look, they fixed it in a day (late but did their job) and it cost £120! If further works would like to contact me my order number was 393114.