"Came to look at dripping taps. Took 2 hours to tell me I needed new taps and will provide a quite. Cost £300 just to give me this information and not fixed. Gave me a quote of £690 to carry out work which I rejected. Managed to get my usual plumber 2 days later who mended one pair of taps in 15 minutes and fixed new taps. His charge for checking taps repairing one and replacing other was £300 compared to erg's total price of £990. In addition one pair of taps didn't need replacing, total rip off, will never use again."