What an appalling business, no wonder the Hemel Hempstead branch has closed. Made an enquiry on the chat yesterday about a car I was really interested in. Was promised a phone call back within an hour, no phone call so tried to phone. No response. I phoned this morning as they still hadn’t phoned. Was told they’d been taken over and they weren’t allowed to sell me a car, told to phone Bedford. Phoned Bedford who told me the car wasn’t on their stock list. 2 minutes later they phoned back to tell me it was. We tried to find a date next week for me to go over. I wanted Tuesday but the salesman said it was his day off so I agreed Wednesday. I asked what time? He said oh just phone in the morning! He then told me I had to pay a holding deposit and he would send me a link. I didn’t get the link so phoned back and he’d taken my email address down wrongly and he then sent me a link. I paid the deposit of £100. Ten minutes later he phoned to tell me that someone else had paid the deposit in the interim. 7 hours later and I still haven’t had the deposit back and I don’t have a chance of the car. If any one of the people had done their job properly I would have had opportunity to buy the car. As they didn’t and didn’t care either I won’t have a chance. If you get a choice don’t use this company under any circumstances.