I bought a used car from Evans Halshaw and the service book had been stamped to say the car was in good working order, when in actual fact a service had NOT be carried out. On receiving the vehicle the AC was not working and there was a slow leak with the coolant tank. After a barrage of emails between myself and the company spanning over 10 months, Evans Halshaw finally agreed to rectify the coolant leak (a known problem with the Ford Focus) The coolant tank was replaced and had apparently been ‘road tested’ when we collected it. On driving my car home on the M4, the engine light came on and a we lost all power to the car having to making an emergency stop on the hard shoulder. Luckily I am covered by the AA roadside assistance who came and when they completed an under bonnet inspection could see that the hose to the coolant had NOT be reattached and that the car had no coolant in it. The engine was a write off. Evans Halshaw eventually agreed for myself to bring the car back and replace the vehicle with a new engine a their expense. My car was in their garage for 108 days. Finally when it was ready, an MOT and service had been carried out as these had both expired whilst the car as with them, and the service book had stamped once again. I was reassured that everything was in excellent working order and that the car was safe to drive having just passed it’s service etc the previous day. Leaving the forecourt and driving home (approx a 6 mile journey) I checked under the bonnet. To my disbelief the coolant level was showing well below minimum again! If my journey had been any longer than it was, history would have repeated itself and Evans Halshaw would be replacing another engine for a second time. I have since contact Newport Evans Halshaw again today to let them know that they have provided me with a car that was not in a drivable condition, and a staff member there then suggested that I drive the car back to them! My car is not safe to drive in it’s current condition and on my refusal to make that journey to them they have just had someone drop off a bottle of coolant to my home address. I have topped up the coolant and will make a small journey to see if it drops again, which would indicate there is still a problem with the coolant tank after it being replaced. The customer service is forever below average with all staff members who work at Newport Evans Halshaw, who do not appear interested in the disruption and annoyance that this has caused myself. A lack of communication between its staff and mechanics has caused me huge frustration over the 108 days whilst waiting for my car, with many promising that the car would be ready sooner rather than later and that all safety checks had been carried out when it is my belief that these checks have not been carried out. I have never had such poor customer service from such a well known company, who from day one has made me feel that I am the one inconveniencing them, all the while it is their severe lack of competence and poor work ethic that I have been put in potentially dangerous situations time and time again.