Evans Halshaw Nissan - Cargo Fleet Lane Middlesbrough Point 1) We arranged to test drive the car. When we arrived, they said they could not find the keys. We could view the car from the outside only. It was clearly being used by one of their team as it was full of junk, MacDonalds wrappers, clothes and had a car seat in the rear. Point 2) 30 minutes before we were due to collect the car, they rang to say it was not going to be ready for another 2 hours. We had family plans we had to cancel. We had already waited over a week. Point 3) When we collected the car it had not been fully cleaned/valeted, rather just a quick wipe over. We were told they had not had time. Point 4) When we collected the car there was a plastic cover missing from one of the side covers in the boot. I refused to take the car unless they sorted it out. £25K and they thought it didn't matter. They removed one from another car. Point 5) 8 weeks after the purchase we have still not received the logbook. I Rang twice and they are blaming DVLA. Promised to ring us back within an hour, a week later we are still waiting. We gave our old car to our son when we collected this car, his logbook arrived within a week. The car is great, really happy with it. However, their service and customer care is appalling.