Toked my Citroen C4 Cactus in Kettering branch where i’ve been overcharged for a major service by £110 compared to other Evans Halsaw locations. I've been charged £375 where the other 2 locations quote me just £265 for same plan.
Spoked with Steve(branch manager) that didn’t offered any explanation or any inters in sorting out this issue. I've spoked with him about evans halsaw price back promise but he said is referring just to used cars and not to service plans(even if on website is saying that is also available on any repair/service).
My front tyre been replaced with a Nexen cheap tyre but been charged for a premium tyre(£95)
Complained all of this to Steve branch manager but he was trying to get rid of me instead of trying to sort my issue out.
Been to Kettering branch just because my 2018 car was bought from his branch couple of months back and was making a noise from the driver front side since i’ve bought it from them and been promised this will get fixed under extended warranty after it been with them service 2 times before and failed to be fixed.
Will never use Evans Halsaw Kettering again and i am looking to escalate my complain with Resolver, Evans Halsaw customer support head office and trading standards since Steve unit manager was not even trying to deal with my complain
3 years ago
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