After booking an appointment to view the car at the Shiremoor branch I was met by an unhappy and uninterested salesman who was clearly not enjoying his chosen profession. We test drove the car with him sitting in the rear giving unenthusiastic one word answers to questions and comments about the car.Back in the showroom he had no interest in valuing my trade-in without me agreeing to buy the car saying it would take 40 minutes to value and would be a waste of his time if I did not want to go ahead. After my complaining about it he eventually disappeared for a good while and returned with his manager who reluctantly quoted a value on my car without even seeing it. Totally unprofessional and intimidating sales pitch that left us in total disbelief at our experience. We left and called into a Ford dealership next door Arnold Clark who were welcoming and professional, found us the same model of car,gave a very good trade in price which we accepted and bought their car.