I purchase my car in September 2023 and bought 3 year warranty along with this. In February 2024 (5months later) I had a warning light appear on the dash for the pedestrian protection trigger. I pressed the VW assist button and a roadside technician was sent to me. They scanned and gave me a copy of the diagnostic report. I booked the car into Evans Halshaw Walsall and was given a date of 29th March. Evans Halshaw failed to fix the issue and advised that their diagnostic equipment, that was being used was not capable to carry out the required repair. They informed me that my car would need to go into a VW dealership and any additional cost for diagnostic of £158 would be chargeable to me….My warranty provider Pendragon assured me that this is not the case as Evans Halshaw were to pay as it was EH who failed to fix the issue which in turn has meant the car would now have to go to VW. I spoke with Sharon Rolston and explained what Pendragon had told me and Sharon called me back on Monday 4th March @ 11:17am to clarify and explained that she had liaised with her Manager Andy Smith (Service manager) and he has has advised that this charge was payable by me. I explained to Sharon that Pendragon have said that the cost should be covered by EH and in turn Sharon made the decision to cancel my appointment that was originally made with VW. This has left me with an unfit vehicle even after purchasing warranty. The appalling service from the after sales care team is disheartening, even when a warranty is purchased it is not honoured. The team at Walsall have been unhelpful and have in terms said my only option is to take the cost to fix the issue and have also cancelled my booking with VW.