worst customer service i've ever seen. booked to see 'Gareth' at the shiremoor branch at 5:30 and spoke about the car we wanted to see and part ex the day before (in detail). On arriving he had no clue who we were, though we were after a landrover.. no 'a q3' I said, he proceeded to bring the wrong car and model out. eventually, we got to see the q3 then he vanished for 25 mins talking to other people and staff completely ignoring us. the manager came out and said he would give us 5 more minutes to look at car (REALLY!!) and didnt come back for another 15 mins. When gareth eventually came back and sat on his laptop didnt have a clue on the car we wanted to part ex, even though he spent 10 minutes on the phone the day before taking down details. Then he vanished to see the car (30 seconds away in the car park) spent 5 mins looking at the car then vanished for another 30 minutes.. then came back and proceeded to try and sell us the warranties for another 15 mins when we specifically said we didnt want them before hand and at the time. .. no apology for messing us around. An absolute shambles when it comes to customer service, and has shown us what a shambolic company this is. In the end we left. for a supposed 5:30 appointment we ended up leaving near on 90 minutes later and didnt even get a test drive. A company I will not be going near again for any car. UPDATE: ITS NOW 2 WEEKS LATER AND NO REFUND OF THE £200 WE PAID. STACEY TOLD US WE HAD TO RAISE WHAT THEY CALL A 'CONCERN' TO GET OUR REFUND BACK FOR VIEWING THE CAR. STILL NO REFUND AND IT'S NOW THE 10TH OF JULY (2 WEEKS LATER). WHY SHOULD I HAVE TO PESTER THIS SHODDY COMPANY TO GET MY MONEY BACK THAT I WAS FORCED TO PAY TO VIEW A CAR????? AN ABSOLUTE DISGRACE FROM THESE CON MERCHANTS