Evri are the worst courier company ever. My parcels mainly seem to get ‘lost’, and if by some miracle they do arrive (very rare!) they’re ALWAYS late. Evri have lost more items than they have delivered to me and their customer service is appalling.
Sadly, most online shops don’t say that they use Evri for their deliveries until the order is placed (no surprises there.. they clearly know they’d lose sales if they told us before!) I will always actively avoid Evri wherever possible. How Evri are still trading is beyond me.