I sent a parcel on next day delivery on 06/01/2025. Tracking number. C00HHA0546184636 The item has been on the app saying on its way since 07/01/2025. Tried to contact evri and only got the robot two days ago and again today. Saying that they will forward my enquiry. Finally got a waste of time email today saying, we have checked and your parcel is on its way. Hello, I have been saying this for the last two days. Terrible service. They charge you for next day delivery and can't deliver, but don't offer a refund. Maybe I will get a call at Easter telling me it is on its way. I use evri a lot and even sent 4 parcels after this one. When will they put their hands up and say they have lost the parcel. After an automatic response from Evri. I was promised that the parcel would be delivered on two different occasions. Guess what? No delivery and no parcel. Maybe next Christmas! Update Over two weeks now and the helpful customer service have not contacted me in over a week. After contacting them every day. Every customer and ever parcel is important they say. Don't make me laugh.