Horrible and poor service. My pracel had been damaged beyond repairs apparently and only after 2weeks I have been informed about after I sent chased emails. Evri didn't bother to reply back any of my emails nor provide any update despite the fact they said in their email they will do it within 72 hrs...since that they went radio sillent on me.in meantime they asked me to pay extra 1£ for extra weight and £3 admin fee while they already knew that parcel was dameged. i only found out that I need to take an action because the receiptient informed me about it. It has been 3 weeks and evri still did nothing. I have complained and send emails to all department and none of them ever replied. Their service is out of order, they don't care at all and wonr help either. I wonder if driver didn't take the item and then destroyed the box as I never received any proof either.. well i qont probably as evri is not responding. Using their chat is another mistake as you talk to Ezra who isn't human and is not helping either. Try calling them? Sure, I did 5 times...My parcel couldn't be find on their system..where do I go with ti? How do I progress pls? Shocking and disaipointed as I lost over £60 . Shame on you Evri !!