Living in Hawaii, everything takes FOREVER to ship here. I moved here for work and HI also has lots of restrictions about transporting lithium batteries. So it was looking pretty bleak... When I fell in love with the Begode T4, not only did eWheels' customer service team put my mind at ease with quick-response, real-human support that fixed an address issue, but also took the time to hear my concerns about shipping to Hawaii. I'm absolutely not lying when I say this: my Begode T4 arrived exactly 3 days after I placed the order. Since I've lived in Hawaii, that is the *fastest* anything has ever gotten to my house. eWheels is extremely customer-focused. Other distributors I worked with had zero systems in place with shipping to Hawaii and made me feel like I had to be the one to do all the logistical work. That shouldn't be the customer's responsibility. I am extremely happy with this purchase, this experience, and I'd recommend eWheels to my friends and family. Also Chooch Tech is a phenomenal brand representative who carries this vibe out to the world with his marvelous review, service, and product critique videos on YouTube.