They sent me a used open box test/demo piece when I placed an order for a brand new one. I sent them photos of the scratches and scuff marks on the tripod and partially broken box, etc., (all of those were minor but left me suspicious about the supposedly "brand new" condition). They got back to me saying a demo piece was sent because of an error and gave partial refund of 20%. When I placed an order which was having a discount at that time, the product listing immediately showed as 'sold out', indicating that someone in there (in addition to their systems) knew it was the last piece that they were selling? Basically someone put a used test/demo piece from their store back in a torn box and kept it in their inventory and counted it along with brand new unopened pieces, someone packed this broken box item and sent it across to me as if this were an unopened new piece. I find it hard to believe that none of these people in this chain knew that it's an old piece and would be sold off as a new one to an unsuspecting customer. What if I had not reached out raising suspicion? Good the sales team acknowledged the "inadvertent error" and partially refunded, but bad that someone else in the whole team was willfully negligent of attempting to do what they did.