Excellent Photo Reviews

Name: Excellent Photo
Address: 5387 Park Avenue, Montreal, Montreal, Quebec
Rating: 4.80

4.8 Rating 1,417 Reviews

95 %

of reviewers recommend Excellent Photo

4.8

Based on 1,417 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Excellent Photo 5 star review on 20th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order arrived quickly and everything went smoothly.”

Helpful Report

Posted 2 days ago

“Helpful staff and fast delivery”

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Posted 2 days ago

“Horrible service. I ordered a Canon camera which was advertised with a battery included. I reported the battery was not included. The initial response was "Hi Daniel, The unit is brand new and sealed, directly from the manufacturer. It does include a battery. Please double-check the box in case you missed it. I responded that I did not miss it, and received this response. Hi Daniel, Upon rechecking our system, it appears that there may have been an error on Canon's part. We thoroughly examined all the serial numbers and none of them corresponded to yours. Rest assured, the unit you received is completely new and directly from the manufacturer. We sincerely apologize for any inconvenience caused. Typically, we would have contacted Canon to inquire about the possibility of arranging a battery shipped to you. However, since you have already purchased one, please inform us if there is anything else we can assist you with." How do you think I feel about your "service"? I did not get what I was promised and paid for and you guys are doing nothing. Yes, I purchased another battery so I could check if the camera worked! That does not absolve you of your responsibilities to a customer to deliver what you promised you didn't. I am strongly suggesting you send me the battery I should have received. I will be posting this review widely soon. I'd love to include a happy ending. I await your response.”

Helpful Report

Posted 3 days ago

“Super fast shipping . Love this lens!”

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Posted 3 days ago

“Great service, the shipping was incredibly fast, and the item arrived exactly as expected!”

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Posted 3 days ago

“Livraison rapide, prix avantageux, bon choix”

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Posted 5 days ago

“"Excellent" and very efficient service. I'll definitely be back when I need something for my camera gear.”

Helpful Report

Posted 1 week ago

“Tres bon! If I need help, I will be sure to follow up. Merci!”

Helpful Report

Posted 1 week ago

“Best service ever”

Helpful Report

Posted 1 week ago

“Customers beware! Do not order anything from this store. I've had problems after ordering Panasonic S1R with lens. Camera arrived in "Not working" condition. Excellent Photo was informed immediately that camera not functional. Had no response for more than two weeks, then was eventually told to send a video proving the camera is not working. We did that and eventually received a shipping label to send it back so they could "test it out" to see the problem. Due to Excellent Photo's significant delay PayPal demand payment for faulty product. Customers - if you want to have a lot of problems and ready go to court shop with this company!!!”