Excellent Photo Reviews

Name: Excellent Photo
Address: 5387 Park Avenue, Montreal, Montreal, Quebec
Rating: 4.79

4.8 Rating 1,636 Reviews

95 %

of reviewers recommend Excellent Photo

4.8

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Excellent Photo 5 star review on 26th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm so grateful for the help and amazing service getting a hard-to-find camera shipped to me internationally. Many thanks!”

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Posted 1 day ago

“Communication rapide et professionnelle-prix attrayant-envoi rapide”

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Posted 4 days ago

“Always a great experience with ExcellentPhoto! Checkout is smooth, payment is easy, and the shipping was incredibly fast.”

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Posted 6 days ago

“very response company”

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Posted 6 days ago

“Customer service was helpful”

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Posted 1 week ago

“The order and shipment went smoothly and I received the order in no time! My camera is great and would definitely order again!”

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Posted 1 week ago

“Excellent customer service.”

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Posted 1 week ago

“Great price. Little long to receive, but have it and am very happy! Thank you”

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Posted 1 week ago

“I recently ordered a pair of binoculars from Excellent Photo and was very impressed with the experience. The delivery was prompt, and the product arrived in excellent condition—exactly as described. The binoculars work great and are high-quality. I’m very satisfied with my purchase and would definitely order from Excellent Photo again in the future.”

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Posted 1 week ago

“Wonderful 🤩🤩🤩 Very quick delivery and good packaging I will do it again for sure.”

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Posted 1 week ago

“Product works great after getting it delivered!”

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Posted 1 week ago

“*DO NOT BUY THE CANON R5C FROM THEM* I ordered what was supposed to be a brand new Canon R5C, but what I received told a different story. There was dust around the buttons, baseplate marks on the bottom, and the shutter count was already around 1000 — clear signs it had been used. I contacted the store, and at first, they claimed it had only been shown to another customer and was “never used.” After I sent them photos, they finally agreed to a return. I did get a refund, which I appreciate, but I’m writing this review because of the inconvenience it caused. I missed out on a $1400 paid event and had to rent a replacement camera at the last minute. A refund was the bare minimum — they should have offered compensation for the lost opportunity and inconvenience. Very disappointing experience. Avoid them if you’re expecting truly new gear.”

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Posted 2 weeks ago

We sincerely apologize for the experience and completely understand your frustration. This situation was an exception, not our standard practice. Due to an unexpected stock shortage at the time, we sent a unit that had only been briefly viewed in-store as a demo. It was still in brand-new condition and never used. We were fully transparent about this and immediately offered options to make it right—including a discount or a full refund. Once you chose the refund, we fully agreed and proceeded without hesitation. While we regret that this experience didn’t meet your expectations, we’ve since listed the item as open box and taken steps to avoid this happening again. We truly value all our customers and take feedback seriously.

Posted 1 week ago

“Excellent service et livraison rapide ! Merci.”

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Posted 2 weeks ago

“Shipping was fast and product arrived perfectly. The price was great a little cheaper than DJI website.”

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Posted 2 weeks ago

“I found the photo pack that I wanted at Excellent-Photo-Video at a very reasonable price. A bonus was free shipping. The pack was promptly delivered. Great service all around!”

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Posted 3 weeks ago

“Price was great. Shipping was quick.”

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Posted 3 weeks ago

“Très bon service, rapide.”

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Posted 3 weeks ago

“Excellente service. Le personnel est professionnel et très serviable. Je recommande ce magasin aux amateurs et aux professionnels de la photo et de la vidéo.”

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Posted 3 weeks ago

“Excellent service bilingue, personnes a l'écoute, livraison rapide. Je recommande. Merci !”

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Posted 3 weeks ago

“Service parfait, achat en ligne et très rapide pour la livraison, bravo, je vous recommande à 100%”

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Posted 1 month ago

Excellent Photo is rated 4.8 based on 1,636 reviews