I ordered a small item, the Polar Pro Litechaser Pro bluetooth shutter button to use with my iphone photography rigs, there as a very minor hiccup with the tracking system used by canada post stating it had been delived but it had not and yet still continued to update within the tracking system. The shipping staff at Excellent photo jumped on it right away to help find out what was going on and help in any way they could, long story short it was just a glitch and the very next day the item arrived perfectly fine! i highyly reccemond ExcellentPhoto.ca for your camera equipment needs and i know i will be back to order more from this awesome Canadian company!