*DO NOT BUY THE CANON R5C FROM THEM* I ordered what was supposed to be a brand new Canon R5C, but what I received told a different story. There was dust around the buttons, baseplate marks on the bottom, and the shutter count was already around 1000 — clear signs it had been used. I contacted the store, and at first, they claimed it had only been shown to another customer and was “never used.” After I sent them photos, they finally agreed to a return. I did get a refund, which I appreciate, but I’m writing this review because of the inconvenience it caused. I missed out on a $1400 paid event and had to rent a replacement camera at the last minute. A refund was the bare minimum — they should have offered compensation for the lost opportunity and inconvenience. Very disappointing experience. Avoid them if you’re expecting truly new gear.