Great communication throughout the process. We are a little disappointed in the construction quality of the B&B vinyl shutters, (stapled together) and that the "Z" board B&B were only available in composite. That being said, I feel like once they are hung, the assembly/construction of these won't really affect the longevity as these are non-functioning/just decorative shutters. I think they will be just the ticket to add character to our little home, but since we won't be hanging these till warmer weather, I can't add a picture! Company was supportive throughout the order process... and they arrived well pkg'ed and palletized.