I have never written a review before but this experience has been so horrible I have no choice but to write a review so that others can avoid the mistake of using this company. We ordered shutters from this company and they arrived in a truly unacceptable state. I understand it’s a man made product but they arrived so rough and painted so poorly where they are truly unusable. It seemed to be a step or two was missed in the finishing process. I assumed based on how this company presents itself online they would want to know this and fix the situation. I emailed customer service with photos where they said they received my photos and after looking at them they are sending it up to our owner Ken to figure out the next steps. I never asked for a refund, only for these to be fixed to a standard that anyone paying for a product would expect to receive. After a week of no response to emails I finally decided to call. Jill (customer service) would say she would give Ken (owner) the message but did not receive a phone call for another 5 days until I called back. Ken proceeded to tell me that this is how all of their shutters are received and if I wasn’t happy with them I should sand them and repaint them myself. He stated there was nothing he would do to sell me a good product and that they all arrive this way. I caution anyone from buying anything from this company. If this is actually the case and this is how they all arrive this this proves these reviews on this website are fake reviews. I was giving him the benefit of the doubt that this must have just been a one off mistake but he stands by the photos of my shutters he saw. Do not make my mistake of using this company. If they arrive in poor condition they do not care and will do nothing to fix it.