At EVERY stage in this timeline I have had to chase the next step. Didn’t bother to include the dates I sent emails asking for help – the list would be too long! 18 January: Coat ordered and paid for ahead of a skiing holiday 27 January: Coat dispatched 28 January: tracking status says coat is being prepared at customs for shipping to the UK – this is the status 1 month later) 5 February: Exxpozed say a complaint has been raised with DHL due to the delay 7 February: request for refund if not delivered by 12 February (my holiday the coat was for) 8 February: informed by Exxpozed they will only refund when they have the item in hand (it is with THEIR carrier!!) 18 February: informed I should have received a customs invoice via DHL – I haven’t so Exxpozed said they "will investigate" 23 February: I send yet another chasing email for an update 24 February: told to wait for DHL to respond As of 28 February: • 6 weeks since the item as ordered • I have to coat • I have no refund • I have no support