eXXpozed Reviews

Name: eXXpozed
Rating: 1.36

1.4 Rating 185 Reviews

9 %

of reviewers recommend eXXpozed

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Metrics

1.4

Based on 185 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cristina Conchinha Marcao

eXXpozed 1 star review on 3rd November 2022

Tomasz LAptas

Anonymous

eXXpozed 5 star review on 18th March 2022

Ivan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for a repair for over six months now. And no update yet.”

Helpful Report

Posted 3 months ago

“I ordered a discounted pants. in some way i didnt get the discount and cancelled the the order. all fine, no money involved. Then next day i contacted exxpozed how it came that the discount was not there.I was told to use another paymant method. fair sofar. i tried t order but not in stock anymore. Then the 20 % off period was over…I tried to call Exxpozed again and after a day a very friendly person called me back and told to wait a day then it would be in stock again, and no worries, they would refund me the 20 % afterwards… I ordered may 8, and even after several email promises that the refund would be paid, i still didnt get money. Very disappointing. BTW: the Gonso pants for cycling is very nice and came very fast. So about that no complaints at all, its a pity that the aftersales/ costumer service seems not reliable”

Helpful Report

Posted 3 months ago

“I bought an Osprey daypack on April 20th. They remained silent until April 28th when they sent me an email saying they didn't have the item and were waiting for it. I replied, stating that my money had been taken from my account, and they were still selling the exact same item on their website. Why are they selling an item they don't own? They have ignored my emails to this date, and I am still waiting for information that the item was sent. Despicable behaviour and customer service.”

Helpful Report

Posted 7 months ago

“Items listed on website are not stocked. Some items may be discontinued and still listed in inventory. Customer service takes multiple days to respond.”

Helpful Report

Posted 7 months ago

“Really sartisfied, i was afraid to make a order given the reviews but everything was great. I recived the jacket after 4 days.”

Helpful Report

Posted 9 months ago

“THEY OWE ME £500 I MADE AN ORDER IN JULY 2023 I KEPT 1 ITEM AND RETURNED THE OTHER 8 THEY HAVE REFUNDED ONLY THE ITEM I KEPT AND NOT REFUNDED THE OTHER ITEMS, THEY OWE ME OVER £500 AND HAVE BEEN IGNORING MY EMAILS FOR 217 DAYS AND COUNTING I GOT 1 EMAIL SAYING THEY HAVE REFUNDED ME AND MONEY CAME INTO MY ACCOUNT 1 MONTH LATER BUT NOT THE FULL AMOUNT ONLY 80/500 THEY STILL IGNORE MY EMAILS info@ s.bloch@ v.kehrle@ info@ ALL IGNORING ME ORDER NUMBER UK-00143605”

Helpful Report

Posted 10 months ago

“Achtung absolut unseriös. Kundenservice Fehlanzeige. eXXpozed hält sich weder an geltendes Recht noch an selbst gegebene Garantie. Zum Fall: Ich habe am 07.01.2024 ein teures Zelt bei eXXpozed bestellt . Das Zelt wurde dann am 11.01.2024 geliefert. Als ich es mir dann angesehen habe und den ,vom Hersteller in der Bedienungsanleitung empfohlenen, Probeaufbau im heimischen Garten gemacht habe, traten neben offensichtlich Qualitätsmängel auch ein Defekt zu Tage. Wohlgemerkt,beim auspacken. Direkt schickte ich eXXpozed dazu eine E-Mail mit Bildern. Keine Antwort,auch Tage später nicht. Ich versuchte es über die Support Hotline und alle nur auffindbaren Telefonnummern. Immer das gleiche Ergebnis: Warteschleife und nach 2 Stunden rausgeguckt. 2 Tage später schrieb ich wieder eine Email, wieder mit einer ausführlichen Erläuterungen und Bildern+ aller meiner Kontaktdaten Post, Email, Telefon. Nichts. Keine Reaktion von eXXpozed. 2 Tage später schickte ich eXXpozed wieder eine Email nachdem ich wieder vergebens telefonisch Kontakt versucht hatte. In dieser E-Mail schrieb ich, das ich Gemäß "Bürgerliches Gesetzbuch (BGB) § 437 Rechte des Käufers bei Mängeln Ist die Sache mangelhaft, kann der Käufer, wenn die Voraussetzungen der folgenden Vorschriften" und der von ihnen gewährten: Freiwillige Rückgabegarantie des eXXpozed Kundenservice das Zelt mittels des von ihnen mitgeliefert DHL Retouren Aufkleber zurück schicke. Anbei auch der ausgefüllte Warenrücksendeschein in dem ich nochmals die Mängel und meinen rechtmäßigen Rücktritt vom Kauf beschrieb. Das Paket ging am gleichen Tag raus und ist nachweislich (Sendungsverfolgung) Am 18.01.2024 dort angekommen. 5 Tage später , am 23.01.2024 !!!erhielt ich eine Mail, man habe das Zelt erhalten und an den Hersteller in der Schweiz geschickt und Zitat :warte auf die Antwort ob dies repariert, ersetzt, abgelehnt oder gutgeschrieben wird. Aus einer rechtmäßigen Retoure/Wiederruf der sowohl mit dem BGB wie auch der eigenen Rückgabegarantie konform ist, macht eXXpozed einfach eigenmächtig eine Reklamation und ignoriert vollkommen die Rechte des Kunden bei Internetkäufen und ihre eigenen Versprechungen. WEITERE 2 WOCHEN SPÄTER IST IMMER NOCH KEINE RÜCKZAHLUNG GESCHEHEN!!! eXXpozed verhält sich rechtswidrig, unseriös und wirbt täuscht Garantien vor an die sie sich nicht halten. Noch dazu gibt es keinerlei Möglichkeit des Kontakt zu ihnen für den Kunden.”

Helpful Report

Posted 10 months ago

“Scam company. Have taken my money but not replied to any emails or delivered me anything.”

Helpful Report

Posted 11 months ago

“**DO NOT USE THIS COMPANY ** Absolutely shocking experience with Exxposed. Wouldn't even give them one star but won't let me post the review without doing so. They maybe a bit cheaper than other retailers but honestly spend the extra and go somewhere that offers some form of after sales service. Bought a pair of aku super alp boots in January 2023. Product comes with a 2 year warranty. Sole started to come away from upper in September 2023. Made exxposed aware of this. They sent me a prepaid returns label via parcel force and said they'd need to send the boots back to the manufacturer for inspection. Sent the boots back and checked on the tracking status which said addressee to collect from depot. I made exxposed aware of this and asked when they'd be collected. No response received. Chased them and still no response. Parcel force tracking now shows that they're being shipped back to the UK. Brilliant!”

Helpful Report

Posted 1 year ago

“SCAM Took my money with no goods delivered. Not answering emails. Should be reported!!”

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Posted 1 year ago

“under no circumstances order anything from this site.”

Helpful Report

Posted 1 year ago

“if only i checked the reviews before hand - orders lots of items from this store and kept a small percent of them - send back the rest and at least 30 emails and not heard anything back. The return is marked as delivered, my emails are delivered but no money or communication - UK****43605 is my order number”

Helpful Report

Posted 1 year ago

“On no account use this company. They did send me a product early this year but it was the wrong size and they have never refunded after i returned it - despite Paypal becoming involved.”

Helpful Report

Posted 1 year ago

“They took the cash and never send the refund when I send my order back to them. This is a dishonest company, DO NOT ORDER ON THIS SITE. THEY ARE THIEVES. THIS COMPANY SHOULD CLOSE FOR FRAUD”

Helpful Report

Posted 1 year ago

“It is the most non professional company i have never order something. It is like you communicate with robots and not with people that they want ro help their costumers. I am waiting for three months my order and nobody want to help me to find a way for my problem. DON'T BUY FROM THIS SITE!!!”

Helpful Report

Posted 1 year ago

“I am waiting for a pair of shoes for three months by now. They don't even answer to my messages and I don't believe that they will send me my order. I am feeling like a lost 100 euro. I definitely do not recommend this site”

Helpful Report

Posted 1 year ago

“SCAM - DO NOT BUY. I placed an online order 1 month ago and I did not receive anything. Sent them emails but no reply. Called them by phone several times and nobody answers.”

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Posted 1 year ago

“confirming its a scam”

Helpful Report

Posted 1 year ago

“Simply: Ordered a product through exxpozed, they took the money, but never sent it. They also did not respond to any of my several communications regarding requests for an update or a refund. Ended up having to dispute the PayPal transaction to get my money back. DO NOT BUY FROM THEM!!”

Helpful Report

Posted 1 year ago

“Still waiting after 2 weeks for delivery which was advised as 3-5 days. Terrible customer service - worst buying experience ever! will never use this company again!”

Helpful Report

Posted 1 year ago

eXXpozed is rated 1.4 based on 185 reviews