eXXpozed Reviews

Name: eXXpozed
Rating: 1.38

1.4 Rating 189 Reviews

9 %

of reviewers recommend eXXpozed

Company Reviews

Questions

Metrics

1.4

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how eXXpozed made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cristina Conchinha Marcao

eXXpozed 1 star review on 3rd November 2022

Tomasz LAptas

Anonymous

eXXpozed 5 star review on 18th March 2022

Ivan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of womens hiking boots and 1 month later, received a men's size 10 pair of shoes. I paid 40 dollars in shipping to return the shoes as it was being returned from the US to Germany. It has now been 4 months since I returned the shoes and have not gotten a refund....DO NOT order from this company, it has been an awful experience and I am out 300 US dollars”

Helpful Report

Posted 2 years ago

“Awful customer service, 2 weeks after my order and they haven’t dispatched anything, won’t respond to emails and won’t answer the phone.”

Helpful Report

Posted 2 years ago

“I orderd a helmet the 25th of july. The 26th of july eXXpozed sent me an email with an order cancellation. No reason why the order was cancelled. However, the money was already deducted from my bank account. Its been a full week now, and eXXpozed do STILL have my money. They neither answer on email or telephone. I have sent 3-4 mails asking when i can expect to get my money - no answer. This morning i got an email with a totally different order number, saying the item was sold out but is now ordered from the manufacturer. However, the original order was cancelled and i got my item from another shop. So all in all, eXXpozed is still having my 184,62 euro. I am still waiting for them to be refunded. Will never advice anyone to shop here..”

Helpful Report

Posted 2 years ago

“Very impressed by them, extremely good company to use, excellent products very good prices, fast delivery service helpful customer services.”

Helpful Report

Posted 2 years ago

“Warning to UK buyers they don't honour returns or refunds buyers beware!”

Helpful Report

Posted 2 years ago

“Exxpozed Do not buy anything from Exxpozed! I spend €1314.88 for 7 items on their website, but only received 1 items after 3 months. @eXXpozed refused to send rest of items to me. If you see their reviews on Google, Do not waste your money. thier Customer service stop repling me, my ordered items still haven't received, no refund at all. They always lie said to sent all items, but couldn't give any evidence and shipping records. Do Not Trust them.”

Helpful Report

Posted 2 years ago

“After One week of order I got no information what’s the process of order .. terrible customer care”

Helpful Report

Posted 3 years ago

“Like many UK buyers I was duped into thinking the price exxpozed changed was all I would pay only then to receive a letter from customs stating I must pay an extra £70 to receive the parcel. Once I received my item I then discovered if I needed to return it exxpozed would not cover the return postage or refund customs fees leaving me around £100 out of pocket. Non of these things are clearly explained at the time of purchase.”

Helpful Report

Posted 3 years ago

“Everything arrived well packed and in perfect shape. Delivery took a little longer but I don't mind since the delivery option was very cheap.”

Helpful Report

Posted 3 years ago

“At EVERY stage in this timeline I have had to chase the next step. Didn’t bother to include the dates I sent emails asking for help – the list would be too long! 18 January: Coat ordered and paid for ahead of a skiing holiday 27 January: Coat dispatched 28 January: tracking status says coat is being prepared at customs for shipping to the UK – this is the status 1 month later) 5 February: Exxpozed say a complaint has been raised with DHL due to the delay 7 February: request for refund if not delivered by 12 February (my holiday the coat was for) 8 February: informed by Exxpozed they will only refund when they have the item in hand (it is with THEIR carrier!!) 18 February: informed I should have received a customs invoice via DHL – I haven’t so Exxpozed said they "will investigate" 23 February: I send yet another chasing email for an update 24 February: told to wait for DHL to respond As of 28 February: • 6 weeks since the item as ordered • I have to coat • I have no refund • I have no support”

Helpful Report

Posted 3 years ago

“I ordered a cycling jacket worth just over £200. I was really annoyed to get customs charges from royal mail for almost £90. I only noticed they were based in Germany when I received the order confirmation. I have found their customer Services Manager to be extremely rude and he refused to give me the email address to escalate the complaint to the MD. He claimed the charges were clearly highlighted on the website, when in fact you have to click on a Ts&Cs link to access the terms. I wish I had seen all the negative reviews before I ordered. So many people are making similar points. I will not be buying from EXXpozed again.”

Helpful Report

Posted 3 years ago

“Would of been nice to have your website clearly display there would be very expensive customs charges to pay tother UK you company website makes you feel you are liaising with a UK outlet until a very expensive customs charge which has now made the purchase cost of my boots more expensive than buying from anther retailer in the UK will not be using again feel so mad”

Helpful Report

Posted 3 years ago

“Konnte bisher nur gute Erfahrungen machen! Sehr netter Kundenservice, der sich auch Zeit für meine Fragen zu einer Winterjacke genommen hat. Preislich gibt es hier immer super Angebote und eine große Auswahl an tollen Outdoor Marken.”

Helpful Report

Posted 3 years ago

“Feel like an ass. Should've googled the company before making an order worth €460. Scamming went according to the lines already depicted here many times. I'm trying to cancel the order while nothing happens with the shipping. Just avoid.”

Helpful Report

Posted 3 years ago

“Exxpozed has terrible customer support and overall service. I tried to exchange a pair of climbing shoes I ordered in the wrong size, they refunded my payment and now the price for the shoes went up considerably. They say I need to place a new order, obviously paying the higher price, on top of having to pay for the return shipping and a new shipping fee for the new shoes. I never asked for a refund in the first place. I feel cheated. Needless to say, do not recomend.”

Helpful Report

Posted 3 years ago

“Deliberately misleading for UK customers. Be warned! The shipping information for non-EU customers is designed to trick customers. Expect to pay almost 50% extra in tax/customs and duties on any order to the UK. Exxpozed do not want you to know this: links to more information do not work, and they tell you shipping the the UK is free. It's not. They even have a "UK site", which is completely pointless if you can't order from the UK without incurring enormous charges. Exxpozed, please make the situation for non-EU customers much clearer on your site. It is very poor business ethic to pretend the taxes have nothing to do with you and trick people into ordering. You must get tired of customer complaints on this issue, so just make it clearer on your site, or stock items in the UK!”

Helpful Report

Posted 3 years ago

“My item were heavily delayed (3 weeks no shipping) and when I started talking to customer service they basically said they initiated a "investigation" and I had to wait 14 days for the result of the investigation. I connected DHL and they gave me more realistic updates but told me I can't do more except through exxpozed. I pinged customer service everyday through multiple channels just asking for a single update or any information as to what's going on they ended up replying asking me to stop asking!”

Helpful Report

Posted 3 years ago

“I thinking to order item from this shop but I was surprise when I would like to purchase, I got discount 10% and when I add my address Australia, prices was drop, form 4xx to 3xx. Then I search they shop and I found this website. After I read review I don’t want to buy with them. Thanks guy for your review.”

Helpful Report

Posted 3 years ago

“For 3 weeks I'm waiting for my delivery. Each week I get the response that my order is delayed for another week. No guaranteed delivery. They only collect orders and make promises. I guess you can wait for months. Worst experience ever”

Helpful Report

Posted 3 years ago

“Was about to buy a tent from them but so thankyou to first read their reviews. Thanks to all of you that posted and rest assured they won't be getting a cent from me.”

Helpful Report

Posted 3 years ago

eXXpozed is rated 1.4 based on 189 reviews