I ordered an item (pair of walking poles) on March 29. To-date (one month later) it appears these have not even shipped, and besides one or two generic replies the only somewhat informative reply on April 8 stated: "Unfortunately we can't say when the order can be shipped, because we are still waiting for the delivery from the manufacturer" ... unbelievable because they still advertise on their website "Shipping time 1-2 days" for this item. They pull the money from your credit card immediately even when they do not have the item in stock, as well as the fact that they are showing false shipping times on their website.