They are the worst, Florian Steinweg handled my order and. collected funds via papal on Feb 5 and item was shipped via DHL then transferred to United States post office, clearly to save money on shipment. after much frustration, Mid March I tried yto cancel and he said I am responsible to track down. DHL couldn't locate via tracking # given to me. Finally 2 month later April 1st Post office tried to deliver package to me and it was torn and rewrapped and I refused to receive it and disputed with my credit card. They are fighting back to get paid anyway ebven though package is sent back to them. I have never had such a bad and complicated shopping experience. I order from Europe a lot and all items are delivered DHL or FED EX in 3 days.