I booked through this Company as it was the cheapest, and it stated it was FREE cancellation **DO NOT BE FOOLED IT IS NOT FREE** they charged £15 admin fee. my plans changed and had to cancel. I was told my refund will take up to 7 Days, more than a week passed and still no refund so I emailed them several times over the next week with no reply, I tried to ring them and I took more than ten attempts to speak to them as nobody was answering the phone for then to be shouted at with them saying "you will get your refund when you get it" I have had to get my bank involved as I am getting nowhere with this company **PLEASE PAY ATTENTION TO ALL OF THE BAD REVIEWS THIS IS A HORRIBLE COMPANY**