“AVOID IT!!!
Very rude staff, worst customer service.
Car park is very far from airport about 10-15 miles away. On our way back as states on booking 20-25 minutes but we waited more than one hour until the driver showed up and instead of apologising for the delay took us to 2 more terminal to pick up some more passengers while there was not enough space in the car, one passenger had to sit on a luggage. After 3 hours we arrived to the parking, no one was in the office to raise our issue after we contacted them via email, I received very rude response.
Furthermore, I paid £49.44 during booking, I charged £12.50 for entrance fee and £15 extra because I did not want to give them my ghost immobiliser code. Worst experience ever. My husband I are a regular traveler, this company was the worst company we ever seen. Avoid it.”
“Do NOT use
They called me 3 days before journey and cancelled my booking without my authority
Terrible company and has cost me £30 extra to book elsewhere
This company is a fraud as far as I’m concerned”
“Don't use, Random bloke turned up to pick the car up at Heathrow, no introduction, had to ask for ID, looked dodgy already, returned to pick my car up, they used half a tank leaving it with 5 miles, stank of smoke, internal mirror having down, front bumper and fog light smashed and got a parking ticket from there first night from a Marriott Hotel, £600 repairs, had been ringing them up, but no joy, they are based in a car wash in Brentford, lowlifes! NEVER USE.”
“Avoid! Extremely negative experience!
Transfer to the airport over 20 minutes in a horrible dirty and old van. The driver is constantly talking on the phone, without a loudspeaker, driving with one hand. In the cabin there is a dangerous stench of exhaust gases, fuel and other unknown things.
Returning back, they found their car outside the parking lot. It was clear that he had been standing there for a long time, as the entire car was covered with frost. The battery is discharged, the brake light does not work, there is terrible dirt in the cabin in the driver's seat, the fuel level in the tank is half less. They left the car after cleaning the interior, got everything in the swamp. I'm sorry I didn't pay attention to the mileage when I left, but I'm more than sure that my car was defiantly used for over 200 miles! It is unacceptable!
I want to warn other potential customers!”
“Used service between 28.11.23 until 5.12.23. When I've asked operator on how far is the parking away from the airport he has reassured me that it was only 5-6 miles maximum.
On 28.11.23 when I've handled the key to your driver the meager was 59362 When I've got back on 5.12.23 and car was returned to me the mileage was 59414. The difference is 52 miles.
Supposed to be only 12 miles maximum.
Also someone used air conditioning for the back seats, which is odd if driver supposed to be just getting my car from airport to car parking place. ”
“Called 30mins before getting to the airport and then had to wait for 50mins to collect the car which cost another £10 in parking. When I returned, my flight was early and they wanted £15 extra to bring the car back earlier and only wanted cash. The hidden extras and the unprofessional manner of this company was not worth the small difference in other companies which I have used previously.”
“Car was delivered in good condition. However when I called to arrange drop off took 30 mins for the call to be picked up. Also when I finally got through to the staff they were rude and kept on lying about time of car delivery. Took almost half hour from time I called to car being picked up. On return same experience kept lying about pick up time. From time of my call to me collecting my car was an hour. Kept lying saying 15 minutes . Honesty would have been better. I would never use this service again or recommend. The parking charges was not advised and would have influence my decision to use ezybook. Not worth the hassle”
“BEWARE
These are scammers. Took my money and charged me £15 to cancel 10 seconds later after reading reviews about mileage put on cars and money taken.
Very rude and hung up on me.”
“Extremely poor service. It took more than an hour to get our car. The person on the phone would say the driver is there and will be there 5 min when actually took more than an hour.
The person was very rude, aggressive, untrustworthy and unhelpful.
Extremely bad experience and absolute disgrace. Never will ever use this company.
The car was also full of dirt and slugs on the boot door.”
“The most awful service. I would not recommend, spend the extra and pay for official Manchester meet and greet or parking! By the time you have paid the extra £12 to drop the car off and collect the car it’s not worth the savings. We had to drop off at T1 despite flying and booking from T3. My car mysteriously had a blow out as soon as it left my possession even though I just driven it fine for 3 hours and I had to pay an additional £60, the manager was extremely rude on the phone. Upon collection we were waiting for close to 40 mins for the car to be returned in a storm. Save yourself the hassle and don’t use.”
“Just a heads up if you also use meet and greet parking when going on holidays.
I used Ezy Parking Ltd at Manchester airport and regret it.
Firstly I specifically asked them not to use the passenger window as the mechanics of it failed a few days before my holiday so didn't get chance to get it fixed. They agreed, yet upon return my passenger window was down, I found it strange that the guy that was waiting for me with my car made a very swift exit but it soon became evident why. It was 2am and drove home with it like that along snakepass. I did speak to them, they said a manager would call me the following day. They didn't so I called again and told them I would be reviewing the dash cam footage. I shockingly found that my dash cam had been disconnected 😱 so I am now left wondering, did they use my car? When I dropped my car off I had 400 miles of driving left in my tank, upon collect I had 330 and no way of proving they used it but why else would the dash cam be disconnected??
Plz don't risk leaving your car with this unprofessional disrespectful company.
I did some digging on company house and found the owner (Aftab) has had 2 previous meet and greet companies at Manchester airport that have both been dissolved, wonder why.
Please share this post. I want to reach as many people as possible so the same thing doesn't happen to them. In the same breath does anyone have any advice on how I could potentially take the further? I'm going to review the dash cam which will prove they disconnected it and when.”
“THEY DRIVE YOUR CAR WHILE YOUR ON HOLIDAY, THEY GIVE IT BACK WITH AN EMPTY TANK!!! RUDE, ARROGANT MAN!!! THIS COMPANY IS NOT PAYING TAX, THEY HAVE BEEN ON WATCH DOG!!!!! STAY AWAY”
“After our car was picked up by a driver that stunk of alcohol, we've informed the office. On our return the car was absolutely filthy! We were asked to send pictures and the person told my husband they've washed it and called my husband stupid. Absolute joke of a company!”
“Vile men,vile attitude,vile service, thankfully only minor damage to my vehicle and after reading others experiences, I feel lucky! Avoid like the plague!”
“BEWARE BEWARE BEWARE and avoid at all costs. Yes they are cheap but their attitude and customer service skills are equally as cheap being well below any acceptable level of decent and professional behaviour. We left our vehicle with 36 miles worth of fuel available they left us with nil, in the car park at Heathrow. We had to wait well over an hour to rendezvous, with little explanation or good manners to explain the situation. We were just left to get on with it.. This review is genuine and written without malice or anger but with disappointment we were treated so badly. We managed to limp into garage to refuel but some one else might not be so lucky.”
