1 star - no option for 0. Waited 1 hour for collection - had to pay more for short time parking. When we wanted to drop the car off we called twice and got an answering machine, third time we left a message. Eventually someone called and asked if we are there. On return called whilst collecting our language & talked to a woman telling her where we will wait - she said driver would be there shortly. After half an hour and another call to the office, the driver called and asked which terminal we are in? Waited for about 1 hour on return. Dash-cam disconnected by driver whilst driving within a minute of picking up car. Also, passenger window was open & we couldn't close it so had to drive 120mi at night with an open window - it was 3c°!