“I'll definitely not park my car here again.
I called 30mins before arrival like suggested and when I arrived the guy was there wasn't aware of my arrival and asked to wait in the car 10mins. After 15mins I called again and the person in the other side was rude and hanged off the phone. 20mins later someone finally arrived.
On return my car has the dash cam disconnected (it's there for safety reasons in case someone try to steal my car) my carpet was muddy and the front bumper spoiler cracked.
I guess you get what you paid for.
Disgraceful”
“DO NOT THIS COMPANY. I repeat. DO NOT USE THIS COMPANY. I hired Ezybook for a Meet and Greet service at Gatwick Airport. My car was returned full of empty cans and rubbish, including several car park tickets which proved that they were using my car for airport runs while I was away. All of which was at my expense as they had used almost half a tank of fuel when it was returned to me. They even had the brazen cheek to remove a child seat from the back seat so that they could fit more passengers in for airport runs, and when they returned the car to me the child seat was in the boot. Worse still was the damage to the alloy wheels and front tyres which had cuts to the outside walls and were unsafe. I had to replace the tyres the following day. The brazen abuse of the vehicle and the blatant abuse of the position of trust that was placed in them is breathtaking. On reading their terms and conditions it would appear that they can do whatever they like to your vehicle - including damaging it - whilst it’s in their care and you can do nothing about it, but you don’t get to see those terms and conditions until you’ve handed over the car. I have contacted Trading Standards over this issue but I won’t hold my breath for anything to happen. This company should not be trading and I urge you to AVOID THEM LIKE THE PLAGUE.”
“For god sake do not use this company. You will regret it I promise. Story too long and I don’t have the time. To date cost me hundreds and the parking tickets still coming in.
I will never use meet and greet again.”
“Do Not Use This Company. They clocked over 200 miles whilst the car was in their possession leaving the 3/4 full fuel tank virtually empty upon return. To avoid facing us upon return of the car, it was dumped in a Blue Badge space on level 3 of the car park, not level 4 where the Meet & Greets are, and the driver legged it.
Our BMW black box was reporting every move of the car with all details. This information has been provided to the company as proof of the misuse and unauthorised use of the car.
The car was filthy, full of cans and bottles of drink, cigarette stubs, and even some clothes left behind. In addition a garage remote control was stolen. When trying to call and complain, they keep hanging up.
The matter has been reported to the Met Police for the theft and unauthorised use of the car.”
“Do not use this company misinformation…
Do not use this company misinformation about airport parking at Manchester. States will provide parking at Manchester airport not giving the location when you do the booking saying this information will be provided later. One company on their website is 8 miles away from the airport in the opposite direction. When I asked for a refund they only provided half and would not take responsibility for the misinformation on website.
I have contacted for a full refund and my messages have not been responded to . I called them and was advised their is nobody to speak to about my refund”
“Review of Heathrow Parking Service
I had a terrible experience with this parking service at Heathrow. The customer service was disorganised and unhelpful. I had to call multiple times and was repeatedly told I’d be called back, but no one ever did. Their system is confusing, poorly explained, and when I raised concerns, I was told, “This is not how it works,” without any clarification.
When I returned from my trip, my family and I were left waiting for four hours. Instead of picking us up as per the contract, they simply dropped off our vehicle, leaving us to figure out transport for our additional luggage.
The entire experience was stressful and far from professional. I’m not impressed, and I will never use this service again. I do not recommend it to anyone. Avoid at all costs.”
“Left waiting for nearly two hours in the freezing cold, was told another ten minutes when called. I could've flown and arrived quicker than waiting for this very badly run company to collect me. Will never use again, just a disgusting way to treat people when they've returned from their holiday.”
“I can only assume any positive reviews are fake. There's real reviews are on a FB page!
The person who collected my car looked homeless. Whilst I was reluctant to hand the keys over I had a flight to catch and not much choice, as they were already late.
On return I followed the instructions, but ended up waiting 45 mins for my car. The same homeless looking man returned my keys, the ticket for exit and walked off without a word. I noted there were a few small scratches on the car that weren't there before. Luckily I had taken pictures and raised a complaint, but Express Parking Heathrow, who seem to own this company were no help. They accepted the pictures, but requested an excess payment of £750 to make good, which is far higher than the damage.
I'll never use a meet and greet that isn't official as I'm sure companies like this are set up and then closed.”
“Terrible service run by idiots. Never to be used again
Contacted them 30 minutes before arriving, phone was off and does not ring. After 3 attempts and sending a text someone called back and to inform where to drop the vehicle and informed us he would be late. We arrived called the same person and he mentioned that he is still 25 minutes away. We had to leave the vehicle with the keys in the parking lot at our own responsibility as we had to make our way to check-in.
On returning it was even worse. We contacted them once we collected our luggage as it stated on the email conformation again the phone just goes to voice message and we had to send a text after which someone called back and informed the vehicle will be with us within 20-25 minutes. This was a bit lie and each time we call the only phone they have nobody replies. Every 10-mins someone sends a text stating the vehicle is on the way. Our car arrived exactly after 1 hour off waiting.”
“This is by far the worst parking service I have ever used. They were an absolute nightmare.
Firstly, when I called 30 minutes before arriving at the airport (as instructed), the driver still arrived 20 minutes late to pick up my car. This was incredibly stressful, considering I had a flight to catch.
On my return, things went from bad to worse. Even though my flight was delayed, I called as soon as I landed, only to be told I would have to wait 35 minutes for my car. While this was inconvenient, I didn’t complain. However, when I called back to check on the delay, the operator was unbelievably rude. He hung up on me multiple times and spoke in an extremely abrupt and disrespectful manner.
After waiting a total of 1 hour, the driver finally showed up—and he was just as rude as the operator! I had to escalate the issue to their head office, but that didn’t seem to improve the situation.
To make matters worse, you have to pay the extra £15, 7.50 each way for getting into the airport. which makes them far from the "cheap" option they advertise. The poor service and hidden costs make this company a terrible choice.
I would NEVER use this service again and strongly urge others to avoid them. Pay a little more for a reputable company—it’s simply not worth the stress and frustration with this one!”
“Booked parking through this company which was easy enough. However, one of the companys they use is advertised as 2 miles from the airport, so when booked, it's gives further address location which is in fact 14 miles away from the airport. I tried phoning the other company which constantly switches off. As does the number for Ezybook. Having contacted them to cancel due to false advertising. They charged me the £15+ admin fee to cancel. Not one apology for false advertising, no recompense for the admin fee and they are fully aware of this.
If you use this company, tread carefully, because there are much better more reputable ones out there and it's worth that bit extra to pay than getting stung through false advertisement. I do not recommend to anyone to use these.”
“DO NOT USE!
Left the car with a full tank, came back to nothing!
Dash camera taking off so can't proof of riding only one footage of it being taken down.
SMELL OF SMOKING INSIDE THE CAR.
DO NOT USE!”
“DON’T USE AT ANY COST, we arrived to be told the coach to the airport had just left even though we called them to say we was 10 minutes away. We was then told it would be about an hour before the coach returned. As this wasn’t any good for us we called a taxi.
On returning to the car part after our holiday we again had to get a taxi as the coach had just left the airport, even though we called again to tell them we were there. So after spending a total of £70 on taxis, we noticed our car had 75 extra miles on it. With no reason why as we were told they only moved it from the back of the yard to the front and that I must have been mistaken on the mileage in the first place. No refund was offered for the taxis and no apologies from them, they are just a bunch of thieves how take your money and screw you over. Please don’t be fooled by the cheap parking scam that they offer, in the end it will cost you more.”
“The most awful service. I would not recommend, spend the extra and pay for official Manchester meet and greet or parking! By the time you have paid the extra £12 to drop the car off and collect the car it’s not worth the savings. We had to drop off at T1 despite flying and booking from T3. My car mysteriously had a blow out as soon as it left my possession even though I just driven it fine for 3 hours and I had to pay an additional £60, the manager was extremely rude on the phone. Upon collection we were waiting for close to 40 mins for the car to be returned in a storm. Save yourself the hassle and don’t use.”
“Just a heads up if you also use meet and greet parking when going on holidays.
I used Ezy Parking Ltd at Manchester airport and regret it.
Firstly I specifically asked them not to use the passenger window as the mechanics of it failed a few days before my holiday so didn't get chance to get it fixed. They agreed, yet upon return my passenger window was down, I found it strange that the guy that was waiting for me with my car made a very swift exit but it soon became evident why. It was 2am and drove home with it like that along snakepass. I did speak to them, they said a manager would call me the following day. They didn't so I called again and told them I would be reviewing the dash cam footage. I shockingly found that my dash cam had been disconnected 😱 so I am now left wondering, did they use my car? When I dropped my car off I had 400 miles of driving left in my tank, upon collect I had 330 and no way of proving they used it but why else would the dash cam be disconnected??
Plz don't risk leaving your car with this unprofessional disrespectful company.
I did some digging on company house and found the owner (Aftab) has had 2 previous meet and greet companies at Manchester airport that have both been dissolved, wonder why.
Please share this post. I want to reach as many people as possible so the same thing doesn't happen to them. In the same breath does anyone have any advice on how I could potentially take the further? I'm going to review the dash cam which will prove they disconnected it and when.”
“THEY DRIVE YOUR CAR WHILE YOUR ON HOLIDAY, THEY GIVE IT BACK WITH AN EMPTY TANK!!! RUDE, ARROGANT MAN!!! THIS COMPANY IS NOT PAYING TAX, THEY HAVE BEEN ON WATCH DOG!!!!! STAY AWAY”
“Do not use this company!
We rang 30 minutes before arrival as requested, the phone line kept saying mail box is full, unable to leave message. On arrival at the carpark, it looked more like a scrap yard, cars just abandoned all over, mud everywhere, pitch black with no lighting at all.
We were eventually taken to the airport in an old van with warning lights flashing on the dashboard.
When we arrived back from our holiday, I called whilst we were collecting our cases, again mailbox was full, unable to leave a message, eventually got through to he told to wait outside Premier Inn, and driver would be 30 minutes, after an hour of waiting I kept trying to call, with no joy, after 90 minutes I got through to be told the driver was on his way.
When the heap of a minibus arrived it was full, as they had been picked up from the south terminal, there were 4 of us waiting for the bus, the driver didn't know what to do and was trying to phone his boss, and then he said he would take the people already on the bus, and come back in 20 minutes, by this time we had waited over 2 hours, we all go on the bus, people were sat on the floor, very unsafe.
When we got back to Langleys yard, the place was in chaos, one lady with a small child had been put into someone else's car to wait for 2 hours because they were unable to find her car, she was understandingly very upset, and was threatening to call the police. Another person went to the portacabin and said that it stank of cannabis, and all the staff were stoned, she also said she was calling the police, as she said they should not be driving people's cars whilst stoned.
My partner eventually found our car himself, he is sure that the fuel gage had gone down alot since we had left it, also the dashcam had been taken off and was on the floor, very suspicious!
I booked this car park because it was cheaper, obviously its clear to see why is it was cheap, it was a shambles from start to finish.
Please avoid, this place needs closing down ASAP.”
“Do not use! I reapeat do not use !this place needs shutting down immediately, we booked this parking/farm yard for our recent weekend away. We had realised we had a made a massive mistake when we couldn’t find the place due to a lack of signage and Street lighting and at 2am they didn’t answer the phone either. Upon arrival our keys were taken then £5 per person in cash was asked for (transfer fee to the terminal) this in itself is a joke!
Lots of families had arrived but only 1 12 seater minibus from 2008 to take all the people plus suitcases. On our return to Gatwick we waited for over an hour outside of the premier inn calling them constantly and being told every time the driver was 5 mins away! When the driver finally arrived there was two seats available to pick up 6 people, a lot of swearing then happened.
When I finally got to my car 2 hours and 45 minutes after landing I had to search around in the dark to find my vehicle, this place has no outside lighting whatsoever, and the staff are rude and quite clearly do not care, they just want the money.
It was the next morning once I had got home in the day light I realised how much damage to my car had happened, a huge scratch and dent down both doors, probably about a 1000 pounds worth of damage to my 21 plate car. They are refusing to talk about it on the phone and not responding to emails. Please do not use the carpark.”
“This carpark, or should I say a dirt area, from the beginning was appalling! We will never use again! It took some time to find due to the lack of signage and no lighting at 3am. Eventually found and was directed to an old mobile home they use as their office. Other people rang whilst we waited and said they could not find. So my husband went out with a torch to help others and direct them. Eventually the transport arrived. A very old van that sounded like the engine was going to fall out! We was not told to get in van. Many of us by now, an hour later were left standing confused. No organisation whatsoever. Another couple said their flight was in 2 hours and they needed to go. The drivers words were you should have left earlier then, not my problem. The drive to airport was driven by a boy who looked as if he had perhaps just passed his test, very young. On journey to airport he drove so fast at one point the car infront stopped and he slammed brakes on , inches away from car. No help with luggage getting on and off. Had to open back ourselves . When booking after payment made it says you have to pay £5 each way. We was asked several times for £10 which we paid upon arrival. This is not stated before booking and making payment! On arrival in UK I rung parking and phone was off! 45 mins later someone answered. The drivers are very rude and seem to think we should be grateful even though we pay for the service. Again no help with luggage either end. Back to where car is, it's no longer there. We are told to wait by road as not allowed to stand in car park. Driver eventually arrives racing car down road for us. On the drive home my husband says the car has been driven not only when it was delivered back to us. His wheel has been damaged, it was not before. They do not accept any responsibility. PLEASE AVOID THIS PLACE! To sum it up, no customer service, no manners, total shambles and no organisation whatsoever!”
