“DO NOT THIS COMPANY. I repeat. DO NOT USE THIS COMPANY. I hired Ezybook for a Meet and Greet service at Gatwick Airport. My car was returned full of empty cans and rubbish, including several car park tickets which proved that they were using my car for airport runs while I was away. All of which was at my expense as they had used almost half a tank of fuel when it was returned to me. They even had the brazen cheek to remove a child seat from the back seat so that they could fit more passengers in for airport runs, and when they returned the car to me the child seat was in the boot. Worse still was the damage to the alloy wheels and front tyres which had cuts to the outside walls and were unsafe. I had to replace the tyres the following day. The brazen abuse of the vehicle and the blatant abuse of the position of trust that was placed in them is breathtaking. On reading their terms and conditions it would appear that they can do whatever they like to your vehicle - including damaging it - whilst it’s in their care and you can do nothing about it, but you don’t get to see those terms and conditions until you’ve handed over the car. I have contacted Trading Standards over this issue but I won’t hold my breath for anything to happen. This company should not be trading and I urge you to AVOID THEM LIKE THE PLAGUE.”
“For god sake do not use this company. You will regret it I promise. Story too long and I don’t have the time. To date cost me hundreds and the parking tickets still coming in.
I will never use meet and greet again.”
“Do Not Use This Company. They clocked over 200 miles whilst the car was in their possession leaving the 3/4 full fuel tank virtually empty upon return. To avoid facing us upon return of the car, it was dumped in a Blue Badge space on level 3 of the car park, not level 4 where the Meet & Greets are, and the driver legged it.
Our BMW black box was reporting every move of the car with all details. This information has been provided to the company as proof of the misuse and unauthorised use of the car.
The car was filthy, full of cans and bottles of drink, cigarette stubs, and even some clothes left behind. In addition a garage remote control was stolen. When trying to call and complain, they keep hanging up.
The matter has been reported to the Met Police for the theft and unauthorised use of the car.”
“The most awful service. I would not recommend, spend the extra and pay for official Manchester meet and greet or parking! By the time you have paid the extra £12 to drop the car off and collect the car it’s not worth the savings. We had to drop off at T1 despite flying and booking from T3. My car mysteriously had a blow out as soon as it left my possession even though I just driven it fine for 3 hours and I had to pay an additional £60, the manager was extremely rude on the phone. Upon collection we were waiting for close to 40 mins for the car to be returned in a storm. Save yourself the hassle and don’t use.”
“Just a heads up if you also use meet and greet parking when going on holidays.
I used Ezy Parking Ltd at Manchester airport and regret it.
Firstly I specifically asked them not to use the passenger window as the mechanics of it failed a few days before my holiday so didn't get chance to get it fixed. They agreed, yet upon return my passenger window was down, I found it strange that the guy that was waiting for me with my car made a very swift exit but it soon became evident why. It was 2am and drove home with it like that along snakepass. I did speak to them, they said a manager would call me the following day. They didn't so I called again and told them I would be reviewing the dash cam footage. I shockingly found that my dash cam had been disconnected 😱 so I am now left wondering, did they use my car? When I dropped my car off I had 400 miles of driving left in my tank, upon collect I had 330 and no way of proving they used it but why else would the dash cam be disconnected??
Plz don't risk leaving your car with this unprofessional disrespectful company.
I did some digging on company house and found the owner (Aftab) has had 2 previous meet and greet companies at Manchester airport that have both been dissolved, wonder why.
Please share this post. I want to reach as many people as possible so the same thing doesn't happen to them. In the same breath does anyone have any advice on how I could potentially take the further? I'm going to review the dash cam which will prove they disconnected it and when.”
“THEY DRIVE YOUR CAR WHILE YOUR ON HOLIDAY, THEY GIVE IT BACK WITH AN EMPTY TANK!!! RUDE, ARROGANT MAN!!! THIS COMPANY IS NOT PAYING TAX, THEY HAVE BEEN ON WATCH DOG!!!!! STAY AWAY”
“Do not use this company!
We rang 30 minutes before arrival as requested, the phone line kept saying mail box is full, unable to leave message. On arrival at the carpark, it looked more like a scrap yard, cars just abandoned all over, mud everywhere, pitch black with no lighting at all.
We were eventually taken to the airport in an old van with warning lights flashing on the dashboard.
When we arrived back from our holiday, I called whilst we were collecting our cases, again mailbox was full, unable to leave a message, eventually got through to he told to wait outside Premier Inn, and driver would be 30 minutes, after an hour of waiting I kept trying to call, with no joy, after 90 minutes I got through to be told the driver was on his way.
When the heap of a minibus arrived it was full, as they had been picked up from the south terminal, there were 4 of us waiting for the bus, the driver didn't know what to do and was trying to phone his boss, and then he said he would take the people already on the bus, and come back in 20 minutes, by this time we had waited over 2 hours, we all go on the bus, people were sat on the floor, very unsafe.
When we got back to Langleys yard, the place was in chaos, one lady with a small child had been put into someone else's car to wait for 2 hours because they were unable to find her car, she was understandingly very upset, and was threatening to call the police. Another person went to the portacabin and said that it stank of cannabis, and all the staff were stoned, she also said she was calling the police, as she said they should not be driving people's cars whilst stoned.
My partner eventually found our car himself, he is sure that the fuel gage had gone down alot since we had left it, also the dashcam had been taken off and was on the floor, very suspicious!
I booked this car park because it was cheaper, obviously its clear to see why is it was cheap, it was a shambles from start to finish.
Please avoid, this place needs closing down ASAP.”
“Do not use! I reapeat do not use !this place needs shutting down immediately, we booked this parking/farm yard for our recent weekend away. We had realised we had a made a massive mistake when we couldn’t find the place due to a lack of signage and Street lighting and at 2am they didn’t answer the phone either. Upon arrival our keys were taken then £5 per person in cash was asked for (transfer fee to the terminal) this in itself is a joke!
Lots of families had arrived but only 1 12 seater minibus from 2008 to take all the people plus suitcases. On our return to Gatwick we waited for over an hour outside of the premier inn calling them constantly and being told every time the driver was 5 mins away! When the driver finally arrived there was two seats available to pick up 6 people, a lot of swearing then happened.
When I finally got to my car 2 hours and 45 minutes after landing I had to search around in the dark to find my vehicle, this place has no outside lighting whatsoever, and the staff are rude and quite clearly do not care, they just want the money.
It was the next morning once I had got home in the day light I realised how much damage to my car had happened, a huge scratch and dent down both doors, probably about a 1000 pounds worth of damage to my 21 plate car. They are refusing to talk about it on the phone and not responding to emails. Please do not use the carpark.”
“This carpark, or should I say a dirt area, from the beginning was appalling! We will never use again! It took some time to find due to the lack of signage and no lighting at 3am. Eventually found and was directed to an old mobile home they use as their office. Other people rang whilst we waited and said they could not find. So my husband went out with a torch to help others and direct them. Eventually the transport arrived. A very old van that sounded like the engine was going to fall out! We was not told to get in van. Many of us by now, an hour later were left standing confused. No organisation whatsoever. Another couple said their flight was in 2 hours and they needed to go. The drivers words were you should have left earlier then, not my problem. The drive to airport was driven by a boy who looked as if he had perhaps just passed his test, very young. On journey to airport he drove so fast at one point the car infront stopped and he slammed brakes on , inches away from car. No help with luggage getting on and off. Had to open back ourselves . When booking after payment made it says you have to pay £5 each way. We was asked several times for £10 which we paid upon arrival. This is not stated before booking and making payment! On arrival in UK I rung parking and phone was off! 45 mins later someone answered. The drivers are very rude and seem to think we should be grateful even though we pay for the service. Again no help with luggage either end. Back to where car is, it's no longer there. We are told to wait by road as not allowed to stand in car park. Driver eventually arrives racing car down road for us. On the drive home my husband says the car has been driven not only when it was delivered back to us. His wheel has been damaged, it was not before. They do not accept any responsibility. PLEASE AVOID THIS PLACE! To sum it up, no customer service, no manners, total shambles and no organisation whatsoever!”
“I have recently used Park and Ride for You Ltd based at Langley Yard, near Gatwick. The customer service is just indescribable and unprofessional. Facilities on site are unusable- like a squat- filthy and not fit for purpose, the yard itself is a free for all, with keys held in plastic bags,no paperwork provided, more money requested on arrival, no sign of clear secure parking. The transfer vehicles are unsafe with no full sets of seat belts, parts falling off and warning lights flashing on the dashboard. Our return transfer the young driver was going round blind bends on the opposite side of the road at about 50mph with a small child in the rear of the vehicle. He attempted to drive at oncoming vehicles and go through traffic lights. I did not feel comfortable using this company and would have found somewhere else had I had the choice. The reviews on the site are inaccurate, please look at the Google reviews as these are more accurate with stories of police intervention already existing. I will not be using this company again and would worry about choosing someone else from their site based on this.”
“I would give a minus if I could. My work keys are missing from my glove box, which was locked before handing the car to them. Don't use this company. Car was damaged when returned. Charged me an extra £12 as I have a Volvo XC90, which they didn't mention on booking. Disgraceful!”
“All the bad reviews mirror our experience. Absolute shambles of a company, paid £80 for parking at Manchester airport (via Ezybook for mg parking) I believe mg is operating under a very similar name to a reputable good company so be careful. Disgusting stressful experience, left at the airport for over an hour at 3am with two kids, calls ignored, being sworn at abused, eventually got picked up after we threats to call the police for car theft. Appalling experience and too long to write about but please avoid, pay double if you have to, one guy nearly missed his flight- not sure if he did. Ezybook take no responsibility as they are just the booking agents. HORRENDOUS STRESSFUL EXPERIENCE. The car park is actually a scrapyard with a gritty caravan that looks like it’s used by a serial killer”
“Absolutely disgusting go back from Manchester Airport Saturday morning at 2in the morning phone for a pick up they put the phone down on us so we had to get a taxi to pick the car up it costs me 27 pounds.in the taxi.car Park address is 32 moss Lane sk9 4LG. Manchester do not go there it mud field.i have gone to trading standards to see if Iran get a refund back.mr taylor.”
“Disgusting company, only 1 star cos wont let me write a minus score. They owe me £23 as they didn’t collect me from Manchester airport terminal 1 at 01.45 as promised, I tried calling and they said the mini bus was broke and I shud get a taxi, which cost me £17, they’d charged me £6 for parking thru never used,£23 in total, they wouldn’t give me the cash back when I finally got to the disgraceful parking area and told me to email them and they would refund. I am not letting this go and will involve trading standards and the police as I was told by the taxi driver that they scam people all the time and it’s their usual scam to say mini bus not repaired”
“Please do not use this company
I paid £102.99p weeks before my flight with a company called Zenith through Ezybooks but when I dropped my vehicle off at meet and great they demanded another £103 or they would not park my vehicle, the reason given was that it was a van and not a car.....my van is far smaller then a Range Rover but the Range Rover would be no extra charge!.....what a disgusting excuse to just rip me off.
I had a flight to catch so had no choice but to pay another 100% ontop of the original full price.
He would not accept a credit card it had to be cash or bank transfer.
I know they ripped me off and when I asked Ezybook for help they just ignored me, they also charged me £15 for a supposedly flat battery on my return.......Do not use these very dodgy firms.”
“Truly terrible company. Do Not Use Them!!
I booked parking through them. The company that was due to provide me with the service in December 2023 had dissolved in May 2023. I found this out on the day I was flying when I rang the number provided by Mobit/Ezybook. I was then forced to arrange alternative parking.
I have been trying to get my money back since December last year. Promise after promise to ring me back. Agreement to refund on one occasion then reneged.”
“Horrendous experience with this company tried to steal my car and charge me for coming back two hours early!! Scary man was aggressive and violent with me and tried to steal my car from the terminal when I objected to the extra charge had to snatch my own keys out of the ignition to get my car back!! Man was aggressive to me and my boyfriend and gave us a token for £890 which he said good luck with getting out and laughed!! Please don’t use this company they are criminals
I have reported them to the police who say this company is a scam and they do this everyday”
