I can only assume any positive reviews are fake. There's real reviews are on a FB page! The person who collected my car looked homeless. Whilst I was reluctant to hand the keys over I had a flight to catch and not much choice, as they were already late. On return I followed the instructions, but ended up waiting 45 mins for my car. The same homeless looking man returned my keys, the ticket for exit and walked off without a word. I noted there were a few small scratches on the car that weren't there before. Luckily I had taken pictures and raised a complaint, but Express Parking Heathrow, who seem to own this company were no help. They accepted the pictures, but requested an excess payment of £750 to make good, which is far higher than the damage. I'll never use a meet and greet that isn't official as I'm sure companies like this are set up and then closed.