AVOID AVOID AVOID!!!!! WORST SERVICE AND EXPERIENCE I HAVE EVER RECEIVED!!!!!!!!!!!!!! Before I start, check company house online, they've filed for company strike off.. Meaning, closing down the company!!! Believe me, if there was a possibility to give 0 stars, I WOULD! Booked 'Platinum parking - Operated by Enigma parking limited' on EzyBook Called 07759579014 30 minutes prior to arriving as instructed on the mail. Once arrived at Heathrow Terminal 2 nobody in sight. Called the number 93 times, every time I called that number, spoke to an individual called 'Mohammed' supposedly the owner, the answer I got every time was the driver is round the corner, hes in traffic, hes coming bla bla and bla! Blatant excuses, at one point he said leave the key there in the car, I will pick the car up at some point myself.. WHAT?! The second funniest was, take the key with you leave the car parked at short stay car park, well sort it out when youre back?! IS HE OKAY?! After the blatant messing around, and after nearly 2 hours, as my departure flight was creeping closer and close, we came to the conclusion that nobody will be showing up, I decided to call the 'Agent' as they called themselves, I'm pretty positive it was the same individual from the enigma parking company. The phone numbers I called we're 01213183096 and 03333448483, cowboy central! Most was told they'll contact the supplier, they'll call me back, the drivers on the way bla bla and more bla!!! Full of excuses and very shocking and distraught experience!! I asked around, no meet and greet company that was there, has ever heard of them nor cowboy enigma company!!!! I HAD NO DRIVER SHOW UP, THE INDIVIDUAL STOPPED ANSWERING MY CALLS!!!!!!!! I had to book with a different company on the spot, you can only imagine how much that must've cost me! I called them this morning for a refund, they had the AUDACITY to say the driver was there and that I refused to hand my car over?!?!?! And then, he changed his story to my driver didn't make it in time and your car wasn't picked up so your refund is automatic, I'm sorry but I think he thinks hes way smarter than he actually is! I told him, to issue my refund and I will also be taking this further, I think that triggered him as that was when the indian foul language started. IT WAS SHOCKING!! I was the last person to check in, and just about made it to my gate.. They had announced my name twice! Ezy book and Enigma company or platinum parking whatever they're all called, need to be transitioned into one and genuinely called the clown show! I have reported them to trading standard and by the looks of it, they won't be around for long!!