If there was a zero star rating, I'd use that. The service was disastrous from start to finish!!! I should have just parking in the long stay car park. When we arrived at LHR Terminal 2, nobody was there to greet us for over 15 mins... leaving us stood around getting very anxious about missing our flight.... We also had to pay an additional £5.30 airport levy when dropping off the car which they only tell you about after you've booked!!! The worst was yet to come...... When we arrived back in the UK a few days later, we did as the paperwork instructed and called the number given as we left the baggage reclaim... 15 mins later we were outside looking and waiting for my pick up truck to appear..... after about 20 mins, still no truck.....So I phoned again only to be told that there was an hours waiting time due to driver shortages...... Finally, after waiting for almost an hour and a half, stood outside in the cold with my pregnant wife, my truck finally arrived. No real apologies... No offer of refund, nothing.... And once again another £5.30 airport levy charge on top of the fees. There was Zero professionalism over the phone and with the drivers with no real comprehension of the stress that they inflict!!! There is no complaints procedure and the drivers have no interest in your complaints. If your considering using this firm, PLEASE DON'T!!! I was not the only person in this situation..... We met several other people who were in the same situation as us... One gent had been waiting over three hours for his car..... I also noted that the spare change that I kept in a small cubby hole in the car (Approx. £3) was gone, and what was a full bottle of Rubicon fruit drink was now empty and rolling around the passenger footwell..... Really not impressed.... NEVER AGAIN!!!!! COWBOWS!!! Airports should ban this type of company from operating on their grounds.