Booked a car collection service through Ezybook who recommended I used Rainbow Parking Meet and Greet operated by Golden Parking Ltd. To be brief, Rainbow didn't bother to pick up my car at Heathrow despite numerous telephone calls from me and promises by them that they were 5 minutes away. I had no choice but to use an alternative provider so I wouldn't miss my flight. Have sent emails to Ezybook requesting a refund and they just passed my email to Rainbow who obviously haven't bothered to reply. Under the terms and conditions of Ezybook, I'm entitled to a refund of the sum paid to Rainbow, yet they haven't taken ownership of this issue and I'm still waiting for a refund from them. Now liaising with trading standards as this company is awful and should be renamed 'Ezy-money'. I would touch this company with a bargepole, unless you purposefully want to ruin your holiday and lose your money in the process.