AVOID … AVOID … AVOID
We followed the instructions that were given to us, to call 20-30 minutes before arrival at the terminal. Each time I rang there was no answer, I was unable to leave a message as the mailbox was full. However on the fourth attempt I managed to speak to someone, It sounded like I’d woken the person on the other end up!! We were told that the driver was on the way. After waiting over 30 minutes, I called for an update. I was told that the driver was 1 minute away. After waiting another 10 minutes, we were told the driver was in the lift, he apparently came and picked someone else up 🤬 lots of Rabbish. After 1hr and 45 min waiting and nearly missing our flights the driver finally arrived.
On our return we rang as soon as we landed as instructed and sang when we had all our bags as instructed to be told the car would be returned in 45 minutes. After waiting an hour, we rang for an update to be told there would be 15 min and for us to get a coffee. After they asked us to give driver a tip as it’s there best driver and even made a joke about using our car as a taxi service !!!! Not what we needed after a 22 hr flight and waiting for over an hour again .
Matters got worse when we arrived to the car to find that our white car was now black and the spoiler from our car was missing. When confronted the driver he told us he would report however that doesn’t resolve the issue.
Called office and they were much the same AWFULL ….
The service we booked was advertised as stress-free airport parking. As you can appreciate our experience was anything but this and cost us 5x more than advertised on repairing damage and cleaning the car.
2 years ago
ezybook.co.uk has a
1.1
average rating
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224
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