PLEASE READ THIS REVIEW AND DO NOT USE EZYBOOK OR ANY OF THE COMPANIES THEY ADVERTISE - THEY ARE A DISGRACE AND WITHOUT DOUBT THE WORST COMPANY I'VE EVER EXPERIENCED!!! THEY DON'T EVEN DESERVE ONE STAR! I had 2 bookings with Ezybook, the first being a Meet & Greet in March at Heathrow with a company called Enigma Parking, which ended up being a total disaster. Firstly, we were told to contact Enigma 15mins before we arrived at the drop off point to allow them time to meet us there but they wouldn't answer the phone. After about 30mins of trying them, they eventually answered. We were at the drop off point by this time. We then had to wait in the drop off area for over 30mins for them to finally arrive. On our return, there was no 'greet'. We arrived at our car in the Heathrow car park as instructed by the man on the phone, to find the car unattended, unlocked with the key just left inside, a completely flat rear tyre, Ray Ban sunglasses missing from the glove box, the car filthy on the outside and with rubbish left inside, including dirty face coverings and empty food packets. We had also dropped the car off with nearly a full tank of petrol and when we returned, the petrol light was on so had clearly been used while in their possession. When I called the man back he said the driver had needed to pop to the toilet and would return with the check sheet so he could hand the car back to us. Obviously this didn't happen. We waited for him to come back for some time but there was no sign. He clearly didn't want to face us knowing what state the car was in. He must've just parked the car and ran off. Eventually we decided to leave as we had just had a long flight and wanted to get home. We were also clocking up an expensive car park bill and obviously had to change the flat tyre and put on the spare before we could leave. This left us significantly out of pocket when having to replace the tyre and sunglasses, get the car cleaned and put more petrol in the car. Both Enigma and Ezybook showed absolutely no interest in trying to help resolve any of these issues we faced. They ignored emails and were impossible to contact by phone. We were left with no way of being able to sort any of this out. We just had to accept it and move on. As a result of this, I cancelled the second booking, a Park & Ride I had made for a 2 week holiday in May and requested a refund. I had paid a £2 cancellation cover fee when booking to ensure there was no admin fee and full refund was returned. I had confirmation of the cancellation on 26th April and was told the refund had been sent for processing and a confirmation email would be sent once processed. I finally recieved the refund on 29th July (over 3 months after I had cancellation confirmed). During this 3 months, I had emails ignored, and when I managed to speak to them on the phone, was told I wasn't their only customer and I should be more more patient and cooperative. The customer service staff were so rude and would hang up on me as soon as I challenged them on why I hadn't received my refund yet. All I was told was they would escalate my case to the accounts team and they'd be in touch to confirm within 24 - 48hrs, which wouldn't happen. They would say they were unable to contact the accounts team directly, which I find hard to believe. To say I'm relieved to finally get my money back is an understatement. I don't ever want to speak to these clowns again and don't want anyone else to have to go through the same. PLEASE DO NOT USE THIS COMPANY. THEIR CUSTOMER SERVICE IS DISGUSTING, THE PEOPLE THEY USE TO LOOK AFTER YOUR CAR ARE A DISGRACE AND THEY SHOULD ALL BE SHUT DOWN. THEY'RE NOTHING BUT THIEVES.