If I could give a minus star I would. Rang on route as the described, with 30 mins to go to arrival. Had to wait a further hour for them to collect the car. Kept saying they were on their way which they clearly were not. Upon return to the UK had to wait TWO hours, only to be lied to time and time again saying he was on his way with my car. Then they stopped taking my calls, but decided to answer a lady stood next to me who was also chasing up the return of her car. You also have to pay the parking upon arrival so that's a further £5.30 x 2 so they are not that cheap afterall. The guy on the phone is rude and aggressive.............when the car was returned the mileage was only 7 miles yet it took TWO hours to return my car which was about 3 miles down the road! Absolutely disgusting service!!! AVOID!!!