If I could give -0 then it would be a fair rating. My wife and I experienced the worst level of service you can imagine possible. It is only now, after the event, that I found the real reviews for Skylink Parking Services Ltd (Quick Meet and Greet Heathrow) and I can only ask everyone to STAY AWAY FROM THEM. I followed their written instructions and called 30 mins from arrival at LHR Terminal 5. Phoned when arrived and informed 15 minute wait, no problem at all as I had ample time prior to departure. Although it took me another 3 or 4 phones calls, being told 'on the way' or '10 mins away' it was slightly vexing, but I put it down to traffic. Total wait time was 45 minutes and the driver was friendly and polite, so I did not worry whilst away for the next 15 days as I have used other Meet & Greet companies previously. However, it was a COMPLETE difference on our arrival back to LHR Terminal 5 to collect vehicle. As instructed on their email, I called when at the Baggage Reclaim and was told be there in 15 minutes. I went to same area, which was detailed on the instructions, Level 4 Row R/S and waited. After 30 minutes and car not arrrived, I called. Was told was '10 minutes away'. 14 minutes later I called again, but no answer, and tried 3 more times - still no answer. Sent text stating I was still waiting. It was now past midnight and I had been waiting for over an hour for my car which was allegedly '10 minutes away'. Received a call from a private number stating was '10 minutes away'. Then 10 minutes later from a private number the person asked 'if I could now see my car'. I was bewildered, as I had not moved from same spot for over 1 hr 10 minutes, and replied the car was not there. He then told me, incredibly, that I should be able to see it as his driver was with it. When I again stated it was not there, he said driver is there on Level 5 (not Level 4 as stated) and I should hurry up and get up there. Wife and I got in the lift to ascend to the next upper level. Immediately exiting the lift I saw my vehicle 'abandoned' in complete darkness and no driver in sight. I rang and was told the driver had 'popped to the toilet' and I said I would wait so he could give me my keys and complete the paperwork. To my utter disbelief, I was told it was not necessary to wait, to just look under the passenger side front tyre and that is where he had left my keys!!!!!!!!!!!!!!!! When I asked to speak with the driver, he refused, and said I could stay there all night in the cold if I wanted, was up to me. I walked round my car, with flashlight, and saw a very large key scratch across the width of my bonnet. They are not aware of the fact that I took a very detailed video walk around of my new car when I dropped it off, in case of any bodywork damage or kerb damage etc on my return. Whilst I was doing this, two Heathrow police stopped by on foot patrol and noticed me. They looked at the scratch and when I told them of the sequence of events and how my car had ended up on Level 5, they both said that it was just as well they had not patrolled 5 minutes previous to this, as any 'abandoned' car on this level is towed away. They also pointed to a sign nearby which indicated that I should pay a £5 charge online before I drove off, otherwise I would receive a penalty charge. I did this, as I knew there was an exit charge anyway, so no problem. On starting the engine, I noticed that my readings/units had been changed over from mph to kph. My media system (navigation etc) had also been tampered with. I can only assume that this was an attempt to hide the fact that they had actually done over 170 miles in my car! And insult was that I had to refuel to start my journey home. On arriving home in the early hours, I saw in my mail 2 x Parking Charge Notice. One from LHR themselves stating that I had parked without payment of the parking charge (on arrival) and have to pay £90. As luck would have it, I noticed that the ticket which the driver had asked me to pay at the machine prior to him taking my car to his compound, was in the coin tray. This clearly shows that I paid LHR for entry, with date stamp and time. For whatever reason, the driver failed to put the ticket in the machine when he left which then ACPOA Parking has issued me with a breach of their T&Cs and £90 to pay. The second Parking Charge Notice (from Parkingeye) was dated the next evening, (I had already been in Greece 24 hours by now), for a Hotel & Conference Centre in London, illegally parked for 26 minute and now have a £100 parking charge to pay!!! As I have only been home 2 days now, I anticipate many more Parking Charge Notices and perhaps Speeding Fines etc to arrive on my doorstep. If I dont, then I will be very surprised as it is clear to me that they used my car for 170 miles in my absence. I can prove this, as I took a photo of my odometer, again when I initially arrived at Level 4 car park. Overall, a very disappointing, disgusting level of service and abuse of my personal 8 month old vehicle in my absence. Looking at previous reviews, why on earth would a booking agent allow them to advertise their services on their platform? Treat any listing of Meet & Greet service with caution. Make sure you search for genuine reviews and in hindsight, pay for a better service.