Avoid, avoid, avoid. Choose any other option. Truly awful company, super difficult to deal with. Our suspicions were aroused before we dropped off when it took 3 attempts to get through to say we were 30 mins away. The person on the phone was very hard to understand. We reached Gatwick north terminal and found a disinterested looking person sitting with a pile of papers to whom we gave our key. He asked for £5 in cash for the exit – cash was NOT mentioned in the emails I’d received (though paying the exit fee was); and thrust a leaflet at me. But this was to be the best part of our experience. On the plane I was further concerned when I realised that whilst my email confirmation had said that pick up would be 25 – 35 mins, on the leaflet in tiny print it said one hour. And while the confirmation email said there would be a charge of £15 if we were more than 6 hours early/late, the leaflet said there would be a charge of £25 if we went over midnight. Our flight landed 1hour 45 mins late, at 1.00am. I had phoned from the departure airport to say we were delayed: the person who answered could not have been less interested and was impossible to understand apart from “phone when you land” before he cut me off. As instructed, I started trying to ring the 2 numbers given in the email and on the leaflet as soon as I had reception while still on the plane. I tried the first number 8 times: it either rang out or was engaged. The second number was not in service. My friend started trying and got through to the first number – 07895 022262 – on her 3rd attempt. The person who answered was very hard to understand but said the car would be 45 – 60 minutes. After waiting an hour, after several further attempts we managed to get through again and were told the car was 5 minutes away. This was clearly a lie as 20 minutes later I had a call from a different number, my driver, saying he was about to bring my car and asking me where I was: when I pressed him he said he was 20 minutes away. He arrived 25 minutes later. When I pointed out that we had been waiting for one hour 45 minutes he rudely replied that it was raining and did I want my car crashed? I suspect my car had been driven a lot of miles from looking at the “miles left to refuelling”, though unfortunately had not logged the mileage We were not alone in this experience: others were also waiting this long and were given excuses such as flat tire/flat battery. Avoid at all costs. Utterly unprofessional company. I wish I could give zero stars.