Drop off at Gatwick wasn't too bad. However pick was a nightmare. Arrived on time and started phoning straight away. No answer, kept phoning until we reached the car park. Managed to leave a message. After about 30 minutes my husband tried, finally got through and was told that our car couldn't be dropped off because the police won't let them drive. They suggested getting a cab to a postcode they gave us and they would refund the cost. Finally found where to get a taxi and off we went. Taxi driver took us to a car park. This was the wrong one but they knew of ezybook, weren't very polite about them but told us how to find them. Only a couple of minutes up the road in complete darkness with a small shack and about a dozen cars parked on dirt, there it was. Driver took us right up to the shack. Was asked what car we were picking up, we told them. After a few choice words from my husband, I asked why they didn't e-mail, text or phone so we could go straight to get a taxi. They didn't think of it. They actually paid the driver and off we went. Please DO NOT use this company I don't think they are legal will never use again and would definitely NOT recommend