Horrendous experience. We were a couple of hours early, the rudest man in there office insisted we transfer 15GBP or we don't get our car. Can you imagine after a re-routed flight due to storms we were so tired and stressed. After we asked for a manager the incredibly rude man said there is no manager, then when my husband asked again the office man said he was the manager and slammed down the phone. We felt lied, conned and cheated. We transfered the money with great difficulties and received the car less of course a lot a petrol. DONT USE THIS COMPANY IT DOESNT WORK OUT CHEAP.