This company is not legit. DO NOT USE. The good reviews that come up when you do a price comparison are provided by these cowboys themselves. They operate from a strange house in Surrey, we simply had the postcode and name of the road given to us as directions. We thought it would be obvious, it's a carpark right? Wrong! We eventually found the address, it is a very long way from Gatwick Airport. There was nobody there who could let us in to the carpark, blocked by a huge high wooden gate with a guy hanging over it trying to persuade us that all was fine, just wait for the other guy to turn up in his van and take us to the airport. I wish I had read all the bad reviews beforehand but I was taken in by a 9.4 rating on a comparison website. We got cold feet and drove off. We had to spend a fortune on parking at Gatwick's long stay carpark as an alternative but it's better than a)missing your flight because you hung around and waited or, b) your car being returned damaged, or even written off as another poor person describes. It simply isn't worth it, you don't need the drama and stress before trying to catch a flight. AVOID, AVOID, AVOID.