We arrived on Monday 2nd September to find that there wasn’t enough vehicles to take 10 guests (3 separate parties down to the airport). All 3 parties were also charged the additional drop off fee (I paid £12 for both ways), yet there was only one drop off as we were sharing a vehicle and all leaving from same terminal. This also meant my 6 year old step daughter had to sit on her mums knee as there were only seats for 8 people and no seat belt could be worn. We had no choice at this point as we had already paid and been kept waiting and would have missed my flight. The situation on return was even worse, we landed at approx 345am at which point a I made the call to arrange us being collected. I was told no problem and that the car would be with us in 30-45 mins. After collecting my luggage and heading to arrivals there we waited around however no one was there. I phoned the car parking again to be told several different versions of the truth, ‘a car hadn’t turned up, the driver was having an issue with a tyre and then that there was a problem on the road’. I asked how long it would be and was told he couldn’t answer and that I should get a taxi and call into their office when I got back and they would pay for the taxi. I got a taxi back to the car at a cost to myself of £60 which I then took receipt into the office. The man whom I had been speaking to on the phone then said he would not issue the refund and I would need to contact Ezy Parking. At no point did he say I would need to do this and his rude manner and treatment were disgusting. I had 2 young children with me and the service provided was absolutely scandalous and dangerous. I have complained as need the £60 taxi reimbursing, along with the drop off fees (£12) and would request my whole payment of £68.99 also refunded on the basis of what I have mentioned above but have yet to receive a response. I would never use this parking facility again and they are a bunch of cowboys at best and I will be warning others to not do the same.