I wish I could give this website zero stars. We used this website to order an arrangement for the mother of one of our employees who was recuperating from surgery. A picture of the arrangement (which cost around $60) we ordered is attached. A picture of what was delivered is also included. I could have done better by visiting my local grocery store. The card that came with the arrangement was handwritten (very poorly). A picture of the note is included. I understand florists may have to substitute based on availability; however, I expect a comparable substitution. There is no comparison here. To make matters worse, when FlowerShopping.com was notified, they resolved to offer 10% off the product price plus a $5.00 refund for the messy handwriting on the card message. When I expressed my dissatisfaction with their resolution, they did not respond. This is bad business, to say the least!